16 Oct
Merlin Entertainments
Chertsey
Were on the lookout for Customer Service Advisors to join our team at our central Gateway Contact Centre based in Chertsey, Surrey. Although this role is not a remote role, after your probationary period, hybrid working may be available.
If you enjoy achieving individual and team targets and want to work somewhere where you are valued as a team member then this is the role for you.
Providing exceptional customer service to new and existing guests of our fantastic attractions, via communication channels (live chat, telephone, and email).
Every guest is different, so youll identify each guests individual needs, making sure to clarify information, research every issue, and provide a first response resolution.
Please be aware that this role is not part of Thorpe Park and is based in a contact centre next door to the theme park! You must be reasonably located to commute to Chertsey. This is a permanent role. Full-time (32.5) hours offered, from 0900 16:30. Due to the 7-day nature of the business this may include occasional weekends and bank holidays as required.
Qualifications and Experience
Able to achieve realistic key performance indicators and targets.
Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
The confidence and ability to engage with colleagues across our business and with our guests.
Experience of working within a customer service environment
The ability to work in a fast-paced industry.
Great Microsoft skills and the ability to pick up new systems quickly and easily.
Bags of personality with plenty of initiative
Benefits
Alongside working together with a great team to deliver phenomenal results, youll also receive:
25% discount in our retail shops and restaurants
40% off LEGO online
Bonus scheme, meaning you could be earning more than your hourly rate.
FREE Thorpe Park bus access
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Hotel stay discounts
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