16 Oct
Barts Health NHS Trust
London
Job description
Job overview
An opportunity has arisen for a band 4 patient Flow Coordinator posts at Complex discharge team Whipps Cross University Hospital site.
We are looking to recruit an enthusiastic and motivated individual to work with the complex Discharge team . If you possess excellent organizational and interpersonal skills, good communication and IT skills, have the ability to work under pressure have a specialist interest in developing the service we provide then please apply.
Main duties of the job
To support the Complex Discharge Team in facilitating patient flow and effective discharge.
To prepare regular and detailed reports on medically optimised and delayed discharges for senior managers,
consultants and as required, project board meetings and other senior level discussions.
To support the Complex Discharge Coordinators and the MDT in facilitating safe discharges. To undertake urgent discharge activities as required.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation.
Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.
That means being a provider of excellent patient safety,
known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time.
It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging.
We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
For both documents, please view the attachment / s below.
Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks.
This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.
Person specification
Qualifications
Essential criteria
Good basic Education to GCSE or equivalent level
Experience
Essential criteria
- Understanding of challenges and pressures in a healthcare environment
- Previous experience of working in a customer focused or service area
- Previous experience in discharge management / social services liaison.
- A commitment to a high standard of service.
Desirable criteria
Experience supervising staff.
Knowledge
Essential criteria
- Computer literate with good knowledge of Microsoft packages
- Demonstrable knowledge and understanding of relevant legislation such as local authority legislation and the Care Act (2014).
- Accurate keyboard skills
Desirable criteria
Working knowledge of CRS or similar system.
Skills
Essential criteria
- Excellent communication and interpersonal skills, including dispute resolution
- Problem solving, analysis, and lateral thinking
- Ability to work both under own initiative and as part of a team
- Well-developed organisational skills.
- Excellent telephone manner
- Good time management skills
- Able to prioritise own workload, work under pressure, and take direction to reflect hospital priorities
- High standard IT skills with the ability to input and retrieve information with accurate data entry.
Other
Essential criteria
- Able to cover 7 days working with either 8 to 4 or 10 to 6 shifts pattern
- To be flexible and adaptable to change.
- Reliable and understands confidentiality and sensitive issues.
▶️ Patient Flow Coordinator
🖊️ Barts Health NHS Trust
📍 London