16 Oct
Novax Recruitment
Derbyshire
Job description
Customer Service Officer - Days & Evenings
Derby
£11.50 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Service Officer on a contract basis. This position will be working a variety of day shift and evening shifts.
Working day and afternoon shifts including unsociable hours. 07 : 00am to 15 : 00pm and 15 : 00pm to 23 : 00pm
The job :
- To provide a call handling and telephony service, answering calls professionally through the specialist computerised call handling system, from vulnerable people in their own homes sometimes of a life threatening and / or emergency nature and arranging for emergency assistance when required
- To undertake data inputting and creation of referrals and equipment for the service and to monitor and act in relation to all Lone Workers using the Carelink service.
- General administrative and customer service skills, showing empathy and understanding remaining professional at all times.
The candidate :
- Previous experience in a contact / call handling centre
- Strong telephone and customer service skills
- Experience of working with vulnerable customers preferred
- Strong I.T skills, including MS Office
How to apply :
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on 01616670023
▶️ Customer Service Advisor - Days & Evenings
🖊️ Novax Recruitment
📍 Derbyshire