16 Oct
Firmex
London
Job description
As our Regional Onboarding & Account Manager, EMEA, you will :
- Be the go-to contact for assigned accounts and French-speaking clients
- Host engaging webinars for onboarding, training and best practices
- Identify pain points and expand Firmex use to new departments and locations
- Proactively manage at-risk customers, providing regular updates and next steps
- Leverage data to drive adoption and perform strategic reviews
- Ensure customer satisfaction with prompt follow-ups and clear communication
- Share progress of initiatives and revenue forecasts with management
- Maintain a deep understanding of the product and its relevance to customer needs
- Keep customer interactions well-documented in CRM tools (Gainsight,
Salesforce, etc.)
- Collaborate with sales to convert transaction clients to subscription users
What you'll need to be successful as our Regional Onboarding & Account Manager, EMEA :
- Experience in client success, account management, client services, or sales
- Excellent written and verbal communication skills in French
- Competitive mindset with a strong desire to win
- Energetic, positive, and dedicated to providing superior service
- Proven track record of growing and retaining accounts
- Adaptable, detail oriented, and organized
- Ambitious and able to work independently
- Tech-savvy and comfortable with cloud-based solutions
▶️ Regional Onboarding & Account Manager, EMEA
🖊️ Firmex
📍 London