16 Oct
University Hospitals Bristol and Weston NHS Foundation Trust
Bristol
Job description
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https : / / www.uhbw.nhs.uk / p / about-us / our-trust-values
The post holder will be part of the adult and paediatric Haemophilia service which specialises in caring for patients with benign bleeding and clotting disorders and Haemochromatosis.
Bleeding disorders can often have a profound impact on the patient’s life due to their complexity and complications. Responsibilities will include :
- All aspects of co-ordination for the patients / service users
- Day-to-day data input, ensuring data quality is maintained
- Acting as a point of contact for the information requirements of the haemophilia service
- Assisting other members of the haemophilia team in all administrative tasks.
The successful applicant will be based within the Adult Haemophilia Team and based in location D701 in Bristol Haematology & Oncology Centre.
Main Duties and Responsibilities
Communication :
- To support the triaging of referrals by liaising with key clinical staff
- To manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- To act as a point of contact for queries from clinical and non-clinical staff
Organising and Planning :
- To receive outpatient referrals from primary care and other sources and register referral details onto PAS in accordance with the Trust’s Outpatient Standards
- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
- To book patient appointments by telephone or post in line with the PAP and arrange appointment related services as and when required (E.
g. transport and interpreting services)
- To be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role
- To create and maintain clinic schedule templates within the PAS, including cancellation of clinics and alteration of appointment slots as and when required and under supervision of line management
- To ensure clinic lists and outpatient diary are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- To attend appropriate meetings as required by the role’s line manager
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care,
our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
▶️ Discharge and Flow Coordinator
🖊️ University Hospitals Bristol and Weston NHS Foundation Trust
📍 Bristol