Internal Sales Team Leader

Internal Sales Team Leader

16 Oct
|
t2 group
|
Saint Mellons

16 Oct

t2 group

Saint Mellons

Role Title: Business Development Team Leader

Location: Head Office, St Mellons, Cardiff CF3 0LT

Salary: £32,500

Reports to: Head of Sales

Role Purpose:

To support and coach a high performing team of Business Development Consultants to build, expand and look after our client relationships across England, and in turn deliver the key targets and KPIs set out by the business. In addition, you will ensure that all activities result in a great customer experience for the learner and employer.

Key Responsibilities:

- Lead and motivate a high performing team through direct coaching, training and development
- Deliver or exceed agreed KPIs for your team by maximising all sales opportunities






- Monitor and manage the performance against all required KPIs, taking full ownership for team targets and working closely with the Head of Sales to achieve KPIs meet ESFA and Ofsted requirements
- Provide accurate KPI information and updates on a daily basis
- Maintain and develop the CRM database to maximise sales potential and opportunities.
- Ensure all team members have monthly 1-2-1s, supporting and stretching their performance and setting SMART targets to achieve KPIs
- Proactively supporting and managing underperformance within the team, implementing performance improvement processes where minimum levels of performance are not met
- Ensure development plans are in place to progress individuals to the next level
- Work in partnership with support, operations, quality and compliance teams to ensure a great customer experience for the learner and employer
- Carry out all onboarding processes for new team members including induction sales training
- Understand key product knowledge and concepts for all products,





keeping up to date with market and qualification changes, ensuring this information is presented/trained out to team members
- Hold team meetings with your team as required/directed

Skills & Experience Desirable:

- Demonstrable track record of new business generation within B2B or B2C
- Demonstrable ability to meet KPIs and follow budget forecasts
- Knowledge of CRM or Client Databases preferable
- Excellent rapport and relationship building skills
- Effective communication skills
- Demonstrable people skills
- Excellent coaching skills
- Excellent IT Skills
- Drive, determination and results-focused approach
- Able to remain focused under pressure and meet challenging goals and deadlines

Our Values and Key Behaviours

Team Values

Key Behaviours







Understand what we do and why

Customer Focus

Keeping the learner and employer experience at the heart of everything we do in line with our Mission and Brand Promise so that we meet our customer needs

Passion

Displaying the energy and commitment necessary to deliver the best experience to learners, employers and wider business teams

Doing whatever it takes to get it done

Tenacity

Displaying the urgency and drive to get things resolved and reach the best outcome for learners, employers and wider business teams with a can do approach

Ownership

Taking accountability for your job role and both your individual results and that of your team. Being honest about the current situation and being proactive about changing it.

Communication







Ensuring effective and clear communication at all levels, with those key stakeholders who need to be consulted and informed in a considered and appropriate way.

Commitment

Delivering what we say we are going to do

Collaboration

Working proactively and positively with Heads of Departments across teams to drive resolution of issues, make improvements and deliver the best experience for learners, employers and wider business teams. Being honest about challenges and reaching out where you need support

Attention to detail

Ensuring the accuracy of what we do and report on, to make sure compliance and data integrity are maintained

Performance Management

Support underperforming team members to meet their individual and wider team priorities,





stretching high performers to develop their skills further either within their remit or cross-function

Keeping it simple not complex

Efficiency

Reviewing processes and identifying opportunities for improvement, proposing change where necessary to facilitate smarter working

Growing people with the business

Developing yourself and others

Identifying personal and team areas for development, both technical and behavioural to increase skill and stretch performance

Celebrating Success

Recognition and reward

Recognising great performance within and across teams sharing experience and celebrating achievements

ADZN1_UKTJ

▶️ Internal Sales Team Leader
🖊️ t2 group
📍 Saint Mellons

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