15 Oct
Amazon Development Centre Limited - C26
London
We are looking for an experienced Product Support Organization Lead Engineer to join Amazon Prime Air in lovely London.
Do you want to have the opportunity to grow your knowledge of drone, air traffic management systems, and automation technologies? You will be a key contributor to high drone service availability in the UK/EU region and thereby a critical part of driving a delightful customer experience. Additionally, you will help drive regional feedback back to the HQ teams for incorporation on further technology iterations.
*Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations.
Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
Key job responsibilities
-Support in region technical issues surrounding the Prime Air developed Drone Systems as first point of contact.
-Prioritize and facilitate technology deployment to regional delivery sites.
-Provide feedback to HQ development engineering for continuous service improvement opportunities.
-Support regulatory site visits, audits, and product demonstrations.
A day in the life
The Product Support Lead Engineer will help launch and support our International Service Expansion. You will drive deployment of hardware and software functionality, investigate issues, and drive operational efficiency for our UK and European Service Operations teams. You will support regional on-call and enable rapid response to any events considered reportable. This role requires demonstrated troubleshooting capabilities, and the ability to respond quickly to emergent findings.
About the team
How do you get items to customers quickly,
cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that!
We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos.
▶️ Product Support Lead Engineer , Amazon Prime Air
🖊️ Amazon Development Centre Limited - C26
📍 London