15 Oct
Bournemouth University
Bournemouth
Job details
Here’s how the job details align with your profile.
Pay
- £32,982 - £41,732 a year
Job type
- Fixed term contract
Location
Bournemouth
Full job description
All Locations
Studland House (Bournemouth - Lansdowne)
All Departments
IT Services and Systems Support, Student Advice and Learning Support
Advertising Salary
Salary from £32,982 - £38,205 per annum (pro rata) with progression opportunities to £41,732
Vacancy Type
Fixed Term
Function
Professional and Support
Closing Date
28 Oct 2024
About the role
We are looking for this someone to take a lead role in ensuring the successful implementation of the case and enquiry management solution. You will be part of a project team,
focusing on key project-related activities to facilitate the successful implementation of the new case and enquiry solution. This will include involvement in configuration, data migration, process mapping, testing, updating of documentation and user training.
The case and enquiry management solution will be replacing the current system to support Student Services to provide excellent customer service to students and provide an interface with existing systems to enable streamlined processes across the University.
You will have experience of working within a project team on technology or process solutions, be dynamic, driven, work to high standards and be able to build collaborative relationships with project stakeholders.
This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’sPoints Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.
For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job
This position is available on a fixed-term basis for 12 months.
About the department
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
Our IT Services department collaborates closely with our academic faculties and professional service teams to champion change and deliver our digital roadmap enabling the BU vision. The team is composed of imaginative and dedicated individuals who are passionate about supporting BU with secure technology services. We are a future-focused department, committed to delivering new digital solutions for our staff and students.
Under the BU2025 Strategy, there are a three major programmes;
- IT Investment Plan – ensure our core infrastructure - Data Centre, networks, Audio Visual systems and platforms are fit for future growth and expansion and support delivery of strategic applications
- Digital Enablers Plan – change the way that BU delivers services to our staff and students ensuring that we deliver best in class applications and digitalisation and automation in our processes
- Information and Cyber Security Plan - deliver security enhancements to protect BU data and systems form cyber threat
About us
Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community.
BU values and is committed to an inclusive working environment. We seek a diverse community through attracting,
developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society. To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
A job description for this position is available at the top of this page. If you require this in a different format, please contact us at [email protected].
▶️ Case Management Systems Implementer (Fixed Term)
🖊️ Bournemouth University
📍 Bournemouth