15 Oct
Ashford and St. Peter's Hospitals NHS Foundation Trust
Chertsey
Job description
Job summary
o To act as the first point of contact for all Patients and Visitors to theCardiology To provide administrative support for the clinical To ensure that patients' request forms are available and correctlyprepared for diagnostic tests and pacing clinicso To book all clinical appointments as appropriate and ensure correctpatient and test details are entered onto the booking To maintain patient confidentiality at all times.
Main duties of the job
o To act as the first point of contact for all Patients and Visitors to theCardiology To provide administrative support for the clinical To ensure that patients' request forms are available and correctlyprepared for diagnostic tests and pacing clinicso To book all clinical appointments as appropriate and ensure correctpatient and test details are entered onto the booking To maintain patient confidentiality at all times.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH.
We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre.
We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce.
Our plans are ambitious - why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
Clerical Duties and Responsibilities :
To act as a first point of contact to all patients, relatives, and healthcare colleagues visiting the department, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner.
To deal appropriately and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.
Ensure that effective communication within the Trust and between Hospital sites, GPs, and patients, are maintained. To be competent with the use of the Cerner / after training in accordance with required departmental standards of work.
To ensure that patient details on Cerner / Prism are correct on arrival to the department in order to maintain robust patient records.
To deal with incoming and outgoing correspondence,
filing, and photocopying in a timely manner. To alert clinical staff to any patient delays or concerns about a patients presenting condition.
To highlight incorrect / incomplete request forms to appropriate staff members and return in a timely manner for resubmission by the appropriate ward / doctor.
To resolve data errors in liaison with clinical staff and highlight areas of poor quality data to improve the quality of the data recorded.
To retrieve and file medical records and pacing notes and ensure that they are correctly tracked to the department. To retrieve investigation reports relating to enquiries from secretaries, clinical staff, and / or consultants.
To use initiative and judgement when problems and complaints arise taking the necessary action to resolve the issue and / or refer to senior staff members.
To manage own workload and prioritise as work flexibly and as part of a team, covering colleagues for annual leave and sickness, and assist with the training of new and / or temporary staff in terms of support and advice.
Identify equipment faults and directly resolve fault issues by reporting them in a timely ensure all patients receive appropriate and individualised care.
Personnel : 4To conduct self in a professional achieve good morale with open communication between all levels of staff and contribute to and actively participate in the correct reporting and handling of incidents andaccidentsEducational :
To ensure that own mandatory training is up to date according to Trust actively participate and commit to maintaining own personal professional development, identifying educational and training needs in conjunction with the Operational Manager & Principal Cardiac Physiologist
Person Specification
Qualifications and Experience
Essential
- oEnglish GCSE Grade C or equivalent
- oComputer literate with Microsoft Office (Word, Excel), internet
- oIT skills / keyboard skills
- oMinimum of two years administration experience
- oExperience of working in a busy office with conflicting demands
Desirable
- oLiterate with Cerner / Prism
- oTyping (or equivalent qualification)
Knowledge and Skills
Essential
- oUnderstanding of data protection
- oAbility to work independently
- oExperience of working with Microsoft Office and Windows
- oEffective time management skills
- oGood written and verbal communication skills : excellent English
- Able to do filing and carry some files
Desirable
- oAbility to work extended hours
- oKnowledge of the six-week diagnostic waiting list targets
- oKnowledge of Hospital information systems
▶️ Receptionist/Administrator, Cardiology
🖊️ Ashford and St. Peter's Hospitals NHS Foundation Trust
📍 Chertsey