15 Oct
Royal Berkshire NHS Foundation Trust
Reading
Job description
Job summary
Band 4 Patient Pathway Coordinator (Orthoptics)
An exciting opportunity has arisen for a Patient Pathway Coordinator to join the Orthoptics team in the Ophthalmology Department.
You will be point of contact for administrative issues relating to paediatric ophthalmology and orthoptics patients' pathway of care.
The successful candidate will work closely with the Orthoptic team and Failsafe officer to supervise the administrative teams for Orthoptics and Paediatric Ophthalmology.
There will be a requirement to work cross-county at both the Royal Berkshire Hospital in Reading and the Prince Charles Eye Unit in Windsor.
Main duties of the job
We are looking for an enthusiastic,
highly motivated and organized individual to coordinate patient pathways within the Orthoptic and Paediatric Ophthalmology Service.
You will need to have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service;
providing this in a confident and courteous way to service users.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values : C ompassionate, A spirational, R esourceful, E xcellent,
reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and speciality Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used.
This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations.
This will include those that are carried out at other Coordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from Ensure outcomes of clinic attendance have been accurately recorded on EPR by the Patient Pathway Assistant (cashing-up).
This will need to be done for those for off-site Complete clinic cancellation forms and process according to Reschedule outpatient clinics as requested to be done in line with waiting time Use the Trusts medical transcription system and ensure that letters are processed in accordance with Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and Recognise when patients are on cancer pathways and,
liaise with Cancer Services MDT coordinators to ensure patients are handed over appropriately.
Please refer to the attached Job Description & Person Specification for further details.
Person Specification
Education
Essential
- Educated to A-level, or NVQ Level 4 in Business Administration / Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Desirable
ECDL
Experience
Essential
- IT Experience including MS Office
- Administrative experience in a NHS setting
- Experience of handling patient complaints
- Ability to plan, prioritise and delegate workload
Desirable
- Experience of supervising staff
- Conflict resolution and appropriate assertiveness skills