15 Oct
University College London Hospitals NHS Foundation Trust
London
Job description
Job summary
An exciting opportunity has arisen in the Urology department to join our Stones and Endourology team as an Admin Team Leader.
The post holder will act as the most senior member of the speciality admin team to provide leadership in the management of patient pathways and in the delivery of a high quality, effective and efficient service for both the multi disciplinary team and patients.
This role will have a strong focus on delivering positive patient experience and take an active role in delivering service role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload.
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24 / 25 pay scales are implemented you will be paid under the 23 / 24 pay scales and any backpay will be adjusted accordingly.
Further information can be found at
For further information on the role please contact Rory Adler - Service Manager
Main duties of the job
It is a full-time post working alongside a multidisciplinary clinical team and admin team. We are looking for a dynamic, enthusiastic candidate who demonstrates knowledge and skills with a focus on maintaining and achieving high quality patient care.
Strong interpersonal skills are essential as the role involves working closely within a multidisciplinary team. Good organisational and communication skills, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are key attributes.
A good working knowledge of Excel is crucial to this role.
The post holder will be a team player who must promote and contribute towards achieving the Trust's UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites :
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH.
We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust
In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute / community NHS trusts in England for the second year in a row.
UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute / community NHS trusts in England for staff that would recommend us as a place to work.
Person Specification
Knowledge and Qualifications
Essential
- Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Experience
Essential
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR Experience of project management and change methodology
Desirable
Previous NHS experience, or experience of working in a healthcare setting
Skills and Abilities
Essential
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Ability to make decisions in a constantly changing environment ( clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT.
- Able to deal with sensitive information with tact, diplomacy and understanding
Communication
Essential
Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding ( language difficulties, anxious or distressed patients or relatives)
Personal and People Development
Essential
- Able to work independently, managing own workload and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours ( early mornings, evenings and weekends)
▶️ Administration Team Leader
🖊️ University College London Hospitals NHS Foundation Trust
📍 London