15 Oct
GB035 Mercer (UK
Chichester
Job description
Description :
Operations Manager - London or Chichester
What can you expect?
The role of the Operations Manager will be to support the MMB business on operational initiatives which deliver business strategy as well as tactical run the business activities to support delivery of business goals and outcomes.
The role will work across all aspects of business operations - clients, people, finance, and process.
What's in it for you?
Competitive Benefits Package including : 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program,
plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
We will rely on you to :
Supporting business segment leaders and other senior specialists in the execution of agreed strategic and tactical initiatives that drive and deliver desired metrics, business goals and outcomes that align with the overall business strategy.
Driving and delivering data analytics and metrics reporting for segments and specialist areas. Managing data and reporting requests and proposing areas for improvement.
Supporting the MMB financial and revenue recognition processes
Supporting decision making through data analysis and making recommendations for changes that drive positive improvements in the business.
Delivering plans against target deadlines and business objectives and applying project and change management best practices.
Ensuring that the roll-out of initiatives and ongoing execution meet the quality standards and benefit realisation expectations and identify opportunities for process improvements to share with the broader community.
Facilitating the communication of lessons learned as part of implementation efforts and sharing insights within a functions as well as to the broader team of Operations Managers.
Ensuring operational processes are communicated effectively to parties responsible for technical development and implementation.
Helping to develop and deliver training and supplemental materials.
What you need to have :
Ability to communicate and engage well with stakeholders at all levels,
tailoring the message appropriately to meet the target audience.
Strong attention to detail when working on required deliverables.
Ability to manipulate, question and interpret large data sets and make recommendations for positive change to drive business behaviour, process, or system change.
Project Management experience able to manage project scope and deliverables ensuring project completion within budget and on time
Ability to build and strengthen interpersonal relationship with clients, colleagues, and teams
Strong communication skills able to shares experience and knowledge across a team and the wider business and supports ongoing learning and development
Expand and utilises network to support business growth
Understanding of the tools and resources available to deliver business efficiencies.
Mercer
▶️ Operations Manager
🖊️ GB035 Mercer (UK
📍 Chichester