Support Woker

Support Woker

Job description

We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing : helping to transform lives every day.







Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package.

The position is in Tower Hamlets at 140 Cannon Street Road E1 2LF and consists of 1 high support building with 20 flats, and 2 low support buildings with 20 lower support flats spread over two sites within close proximity.

The shift pattern for this role includes Earlies 8.00 - 16.00 and Lates 14.00 - 22.00. It also includes working 2 weekends per month.

For a full job description, please visit our website jobs.lookahead.org.uk and search for the reference REQ005827

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do :

Building supportive, trusting relationships with customers and creating a positive atmosphere







Working proactively with other members of the team to handle the service caseload and administrative responsibilities

Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals

Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

Providing support with daily living activities, including practical assistance to support customers to independent living e.

g. budgeting, cooking, establishing a night-time routine

Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene

Assisting in the recording and reporting of customer incidents

Managing customer referrals,





completing assessments and obtaining and maintaining all relevant paperwork

Developing productive relationships with partner organisations to improve service outcomes

Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

Involving customers in the design, development and delivery of the service

Encouraging and enabling tenants to pay their rent and avoid personal debt

Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc

Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager







This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you :

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Open to feedback and self development

Is respectful, articulate and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring :







Up to NVQ Level 2 / 3 or equivalent or experience in the social care / charity sector

Experience working in mental health

About us :

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.

As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.







We have a strong social purpose and we live and work by our values : We focus on Excellence and innovation. We are Caring and Compassionate.

We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities.

If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.







We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021.

We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

▶️ Support Woker
🖊️ Look Ahead Care Support and Housing
📍 London Borough of Tower Hamlets