15 Oct
Attentive
London
Job description
- Cement the relationship with new and existing customers including : onboarding, integration, account growth, new product adoption, and renewals
- Develop a consultant perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
- Work closely with the executive team to translate customer feedback into specific product requirements
About you
- 4+ years of account management experience required, preferably at Martech SaaS company
- Strong understanding in customer success techniques and strategies
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM toolsInterest in startups, software and entrepreneurship
- Comfortable working from our Shoreditch office 2 days a week (Tuesday and Thursday)
LI-CG1 Attentive Company Values Default to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other’s champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive’s success
▶️ Senior Customer Success Manager (UK)
🖊️ Attentive
📍 London