Administrator

Administrator

Location: Remote (home based - West Midlands/Worcestershire)
Contraact: Full Time - FTC Contract: Fixed term 12 months (maternity cover)
Salary £12.00 per hour
Hours Full-time 37.5 hours per week (part-time of no less than 30 hours per week will also be considered)
Please confirm in your application the hours you are interested in.
Benefits 31 days holiday (including bank holidays), pension scheme, Employee Assistance Programme and participation in a non-guaranteed bonus scheme (after successful completion of the probation period)

Roots HR CIC are looking for an experienced Administrator to deliver high-quality administration to support the work of the CEO, Directors,





Consultants and team and first-class customer service to clients.

Closing Date: 10th November 2024

The Role

- Working under the guidance of the Consultancy Services and Finance Executive, you will provide general administration and support including:
- Providing administrative support to the CEO and Consultants
- Answering the telephone, transferring callers, taking accurate messages and arranging calls/online meetings as appropriate in a professional and friendly manner
- Initial handling of client or prospect enquiries
- Composing and sending out appropriate and professional emails to clients, stakeholders and staff
- Sending out approved marketing communications to clients, prospects and supporters
- Coordination and administration of webinars and other events
- Entering data into the database and running weekly, monthly and quarterly reports as requested
- Supporting Consultancy Services and Finance Executive with finance tasks
- Co-ordinating feedback and evaluation of HR and pro bono services provided to clients e.g.,





sending satisfaction surveys
- Undertaking filing and archiving of electronic documents
- Researching, ordering and purchasing office and stationary supplies and liaising with suppliers
- Following remote diagnostic instructions from IT and telecoms providers to fix low-level technology issues
- Ordering and despatching gifts and sending cards etc to clients
- Researching and booking hotels and travel for the CEO, directors and consultants as appropriate

About You
As an administrator, you will be experienced at delivering excellent customer service and satisfaction and have general office administrative and clerical experience.

You will have:
Computer literacy, with working knowledge of Microsoft Office and preferably Microsoft 365.






Good verbal and written communication skills, with strong attention to detail for high levels of accuracy.
Strong personal organisational skills, able to prioritise and manage own time and workload.
A logical and methodical approach to maintaining systems, including electronic and paper filing.
Ability to research, collate and evaluate information.
Effective at building and maintaining relationships with clients, colleagues, suppliers etc.
Experience of using IT systems and databases.

How to apply
Please submit your CV and covering letter of no more than 500 words detailing how you meet the criteria for the role.

Roots HR CIC is an equal opportunities employer welcoming applications from all sections of the community.





Eligibility to work in the UK is required.

Strictly no agencies please.

You may also have experience in areas such as Admin, Administrator, Administration, Admin Assistant, Administrator Assistant, Administration Assistant, Admin Support, Support Administrator, Administration Support, Coordinator, Coordination, Customer Service, Customer Service Advisor, Customer Service Support, Customer Service Administrator, Customer Service Executive.

Founded in 2009, Roots HR provides high quality and affordable HR services to social sector organisations, enabling them to improve performance and sustainability through better people management.

REF-217 413

▶️ Administrator
🖊️ Roots HR
📍 Birmingham