14 Oct
University Hospitals Bristol and Weston NHS Foundation Trust
Bristol
Job description
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https : / / www.uhbw.nhs.uk / p / about-us / our-trust-values
An exciting opportunity has arisen to join the Clinical Genetics department at University Hospital Bristol and Weston as a Medical Support Secretary.
This is a substantive full time post.
This role will be based in Bristol however there may be a requirement to work at other sites as required
The Clinical Genetics service covers the areas of Bristol, Bath, Gloucestershire and North Somerset, and is led by the University Hospitals Bristol and Weston NHS Foundation Trust based at St Michael’s Hospital in the centre of Bristol.
The service provides specialist clinics in Bristol and throughout the region. The post holder will be part of a team providing administrative support to the clinical team and will undertake a variety of tasks to deliver a quality service to users.
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations / conversations
- Returning calls promptly and keeping callers updated with information in an effective and efficient way
- Escalate patient queries,
capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Ensure patient records are up to date and maintained. Tracing case notes where necessary to ensure readiness for clinic
- Checking and sorting investigation reports and passing information on to clinical team as required
- Ensuring speciality specific documentation is completed and filed appropriately
- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
- Attend appropriate meetings as required by the role’s line manager
- To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed reasonable by your line manager
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
▶️ Urgent Care Governance Manager
🖊️ University Hospitals Bristol and Weston NHS Foundation Trust
📍 Bristol