13 Oct
Teleperformance
Great Britain
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**Would you like to make a difference to someone’s life?**
Are you driven to serve a real purpose, helping people as we face the terrible
hardships and difficulties of the cost of living crisis?
If you said yes to these questions then this challenging yet rewarding role is
for you.
We are looking for a team of experienced Full time Inbound Telephone Customer
Service Specialists to join our TP family for one of our Government campaigns.
Role: **Customer Service Specialist**
Site: **Work at home ( full Time )**
Start Date: **Start date 25th of november 2024**
Contract:**Full-Time Permanent**
Training Duration: **10 days, Monday to Friday (full time training must be
attended 9am-5:30pm)**
Hours: **37.5 hours per week**
Shifts: **Monday – Friday 8:00am to 18:15 ( 8-4 9-5 10-6 )**
**( Full equitment is provided )**
**NO WEEKEND WORKING****and NO BANK HOLIDAYS.**
Salary: **£22,308 PA (£11.44ph)**
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**What does my role involve?**
* You will be working in a lively, vibrant and rewarding environment.
* Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
• As a Telephone Customer Service Specialist you will provide excellent
service to a diverse range of customers and employers.
• You will be working on an inbound Telephone channel helping customers who
are inquiring about employment status in line with government guidelines,
general claims, payments, advances and impact of Covid-19government support,
change of detailscircumstances,
new Universal Credit claims and appointment-
related queries.
• You will make a difference to people’s lives by informing customers of
benefit payments to help with living costs, which may be available to those on
a low income, or who are out of work or cannot work.
**What do we need from you?**
* Strong verbal and written skills with the ability to show attention to detail
* Ability to establish excellent customer relationships in a fast-paced environment.
* A can-do attitude with the ability to interact with lots of different people.
* Professional and friendly telephone manner with the ability to show empathy when needed.
* Customer Service experience.
* Experience of working within a target driven environment to a high standard
* PC skills,
and the ability to navigate multiple systems competently, with ease
* A good consistent typing speed and the ability to multi task.
* Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
• Ability to work within a fast paced, challenging and rewarding environment.
**What you get from us**
* On-line recruitment process, with potential job offer within 24 hours and fully paid training.
* • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
* Excellent opportunities for career development and progression. TP prefer to promote from within.
* Lifestyle Benefits programme – featuring thousands of discounts.
* Special offers and exclusive employee deals from many retailer partners.
* Free wellness, learning and kids classes through our own Community Online Academy
* Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
* Employee welfare support with free, 247 access to our Employee Assistance programme.
* Free Mental health, Physical health, Financial advice, plus lots more advice through our TPHelp@hand programme.
* TPs excellent Interactive Health and Wellbeing Hub.
* TPs you are never alone ethos, there is always someone to support.
* Life Assurance Cover & Pension Scheme.
* Length of Service and monthly recognition awards.
_The role you are applying for,
requires that you are vetted to Baseline
Personnel Screening Standard (BPSS)._
__
_If your application is successful, you will ask you to provide
documentsevidence to allow us to perform the below checks:_
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1. _Identity check_
2. _Nationality and Immigration Status (including the entitlement to undertake the work we are offering)_
3. _Basic Criminal Records Check_
4. _EmploymentAcademic History Check - for a period three years leading up to your application._
__
_We will require documented evidence of your three year history.
employereducation references, payslipsP45, other evidence of salary
payments. If you had any gaps in workeducation during this time, we will need
evidence of what your activity was, e.g. travel, study, unemployment,
volunteering etc. If your application is successful, we will provide you with
a list of acceptable documents and how you can send them to us._
__
_Please note that if you are selected for the role, we will require all
documentsevidence before we can confirm your start date with us.**_All
screening and evidence must be completed satisfactorily before commencement of
employment._** We strongly recommend you start to compile this information so
you have it ready to supply when needed_
If you think you match the above, want to make a difference and have a desire
to help resolve complex issues then please APPLY TODAY to create your
application and a member of our friendly recruitment team will be in touch
with you within 48 hours!
▶️ Customer Services Specialist work at home- Government ( No weekends No Bank holidays - Fully remote ) (Hiring Immediately)
🖊️ Teleperformance
📍 Great Britain