13 Oct
DIGITAL REALTY
Crawley
Job Description
Your role
The Technical Operations Engineer provides technical, (preventative) maintenance, repairs, installation, and customer service support according to the agreed SLAs to maximize client satisfaction. The working focus is on efficiency and optimization. This role is day shifts.
Job Magnitude
Latitude: The Position reports directly to the Senior Site Engineering Manager and Lead Engineer. Internal contact is with the Technical Operations Planning Coordinator, the European Service Centre (ESC), Customer Services, and the local office. External contact is primarily with suppliers and customers.
Level of Impact: Surveillance, maintenance,
and repairs of buildings and equipment are performed in accordance with the quality standards and agreed SLA adhering to all rules and regulations regarding Health & Safety to maximize uptime and PUE.
Budget: No budget responsibility
Responsibilities And Duties
- Execute maintenance and repairs of buildings and equipment to minimize downtime
- Day-to-day surveillance of building and equipment and reports all building and customer defects to the relevant superior.
- Monitors and directs repairs and maintenance executed by subcontractors and documents the results.
- Acts as the first line (if desirable) and second line support with respect to responses to alarms and handles or escalates alarms according to guidelines.
- Monitor equipment to ensure adherence to the agreed SLA
- Pro-actively indicate if SLAs are under pressure
- Complete paperwork records and provide quotations for outstanding actions
- To be fully compliant with health and safety
- Hazard Reporting on a consistent basis around the site.
- Be eager to learn and develop new skills
- Adhere to the QHSSE Responsibilities Matrix
- A willingness to accept flexibility in duties to the needs of the business requirements
Additional Duties And Responsibilities
Assumes other special projects/assignments as directed by the Site/Campus Manager and/or Service Planning Team.
Essential Knowledge
Experience with electrical systems, good understanding of generator and UPS systems; data centre experience is of advantage
Competencies
Is committed, internally driven, and willing to go the extra mile
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
Has a can-do mentality
Listens attentively, speaks clearly and concisely,
creates accurate and punctual reports, gives clear instructions, and shares information and ideas with others
Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved
Promotes mutual respect, keeps the workplace clean and safe, and supports safety programs
Qualifications
- Must hold NVQ Level 2 or Equivalent City & Guilds diploma in Electrical or Mechanical systems
- Experience within a commercial setting
- Good technical knowledge and hands-on experience
- As a specialist, to have knowledge on Electrical systems, HVAC, etc.
A Bit About Us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL,
the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.