13 Oct
Maclean Moore
Glasgow
We are partnered with a reputable global consultancy that are looking for a Senior ITAM Analyst to work on a very exciting LONG-TERM CONTRACT in the FINANCIAL SERVICE sector.
Role: ServiceNow ITAM Senior Analyst
Rate: Up to £500 per day (inside IR35)
Location: Glasgow, UK
Style: Hybrid
Duration: 6 months (initially – view to extend)
The Role:
Customer’s ITAM Data Quality Operations function is to facilitate and drive improvements to completeness and accuracy of IT asset data in the Firm's Configuration Management System (ServiceNow AMDB / CMDB), Technology Asset Inventory System Catalogue (TAISC) and Technology Asset Inventory Data Warehouse (TAIDW) encompassing all Firm affiliates and newly acquired entities.
We are looking for candidate with the below skillsets:
REQUIRED SKILLS
- Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
- Strong written/verbal communication skills
- Strong Client (Internal) Management & Stakeholder Management Skills
- Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
- Ability to set and meet deadlines.
- Excellent attention to details with ability to identify data trends and patterns.
- Strong sense of ownership and accountability; should be able to act independently.
- Ability to work as part of a multi-region distributed team.
- Individual must be able to multi-task effectively.
- Evaluating changes and updates to source production systems.
DESIRED SKILLS
- Critical Thinking/Problem Solving
- Systems Thinking/Solution Design
- Institutional knowledge of MS IT processes and systems
- Excellent written and verbal communication
- ServiceNow report building
- ServiceNow Performance Analytics
- Power BI report building
- ITAM/CMDB implementation
Key Responsibilities:
- Driving accuracy of the asset lifecycle stage in the Configuration Management System
- Drive accuracy / completeness of attributes required to support ITAM processes and controls.
- Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
- Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
- Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
- Identification of authorized assets
- Creating / maintaining register of IT asset inventory data quality issues.
- Reporting / observability of IT asset data quality.
- Develop / execute / oversee data validation processes where required.
- Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
- Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
- Support compliance and audit requirements
Key Skills:
- Bachelor’s degree.
- Experience with ServiceNow
- ITIL4 Foundations
- ITAM/Configuration Management
- Problem Management: Kepner-Tregoe method or 5 why’s method
- JIRA Project Management
If you are interested and have the relevant experience, please apply promptly and we will contact you to discuss it further.
Yilmaz Moore
Senior Delivery Consultant
London | Bristol | Amsterdam
▶️ ITAM Senior Analyst
🖊️ Maclean Moore
📍 Glasgow