13 Oct
University Hospitals Birmingham NHS Foundation Trust
The Royal Town of Sutton Coldfield
Job description
Job summary
The post-holder will provide a comprehensive Administrative Service for the Complex Discharge Team based within our Complex Discharge Hubs.
All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay.
The role involves cross site working on a 7 day rota to include Bank Holidays. Hours 8am - 6pm 4 days a week.
Main duties of the job
- To deal with complex information and ensure team members are aware of any issues.
- Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, and the Discharge Hub
Management System (DHMS).
- To prioritise the demands of the team,
managing frequent disruptions and conflicting priorities.
- Receive and process all referrals triggered by ward staff. This can involve uploading referrals to Eclipse (Birmingham Council System) as
directed by managers. To record and monitor the above information on the Discharge Hub Management System (DHMS) and any other
appropriate systems / excel sheets so that the referral trail is auditable. The information is also used to produce trends, analysis and reports at
request
Provide intelligence on Complex Discharge Hub performance. Work will involve interrogating, collecting / inputting and maintaining various
databases to produce spreadsheet reports for the Complex Discharge Hubs, length of stay of patients on the Complex Discharge Hub
caseload, discharge destinations, number of medically fit patients on caseload and other ad hoc reports.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to :
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.
This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
This is more than words. We are taking action.
Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or
- equivalent qualification and / or experience in
- an administrative environment.
- RSA level II or equivalent experience.
Experience
Essential
- Experience of working in an administrative
- environment, ideally in a Healthcare setting.
- Experience of working with the public /
- customer service.
- Experience of Microsoft packages including
- Word, Excel, Outlook.
Desirable
- Experience of minute taking, preparing and
- distributing agendas for meetings.
- Experience of working in a busy environment.
Additional Criteria
Essential
- Demonstrate an understanding of
- confidentiality and equality and diversity and
- be able to apply the principles to everyday
- working.
- Diplomacy
- Approachable
- Demonstrate reliability and motivation
- Demonstrate care and compassion
- Ability to work weekends on a rota basis
- which includes weekends and bank holidays
- Ability to work across all sites as and when
- required
Desirable
- Knowledge of Trust IT Systems
- Knowledge of hospital discharge pathways
▶️ Band 3 Complex Discharge Administrator
🖊️ University Hospitals Birmingham NHS Foundation Trust
📍 The Royal Town of Sutton Coldfield