13 Oct
Recruit4Staff
Cheshire West and Chester
Job description
Recruit4staff are proud to be representing their client, a leading Travel Customer Service Executive in their search for an Travel Sales Executive to work based in the offices in Chester.
For the successful Travel Customer Service Executive our client is offering :
- Salary up to £23,000 per annum
- Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm
- Permanent Position
- Benefits : Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Travel Customer Service Executive : -
- Responsible for managing customer enquiries who are on holiday (in-resort)
- Manage individual queries and provide resolutions in line with company policies
- Investigate complaints
- Liaise with hoteliers to support resolutions in-resort
- Ensure customer excellent
- Prioritise escalations
What our client is looking for in an Travel Customer Service Executive : -
- Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
- Strong communication
- Case Management / Complaint Management Experience - ESSENTIAL
- Able to cope well in pressured environments
- Reactive in nature
Key skills or similar Job titles : Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive
Commutable From : Cheshire, Flintshire, Denbighshire, Wrexham