13 Oct
deverellsmith
London Borough of Wandsworth
Job description
Job description
Role : Community & Operations Manager - BTR
Location : South West London
Working Hours : 40 hours per week. Monday to Sunday 5 days over 7 ( 1-2 Saturdays per Month)
Salary : £45, - £50, + 10% Bonus
Looking for a new role in BTR? I'm working with a client who is looking for a Community & Operations Manager for their exciting new build-to-rent community in South West London.
Your role will be the heartbeat of the development, orchestrating seamless day-to-day operations, serving as the welcoming face for the residents, and leading a team to elevate the resident experience.
You will be part of operation of the building, ensuring all resident services are executed with precision and delivered promptly,
setting a high standard for excellence in every aspect of community living.
About you :
- Significant experience of delivering excellent customer service and effective supplier management
- A people person and strong ability to build a rapport instantly
- Excellent team management and communication skills
- Strong drive to achieve targets and objectives
The Role :
- Ensure high standards of property care and maintenance within budget, aligning with regulations and service agreements.
- Support General Manager in implementing effective building processes, complying with industry standards and regulations.
- Contribute to client reporting on lettings and operational budgets.
- Implement engagement strategies, including resident communication, events, and feedback initiatives.
- Manage the team to enhance customer experience and serve as a representative for the development.
- Collaborate with the marketing team to create and implement a content calendar for social channels.
- Ensure proper implementation of Health and Safety policies, maintaining a safe environment.
- Oversee annual testing and training to ensure compliance and robust records.
- Exemplify organisational values and behaviours.
- Foster peak performance through goal-setting, personal development, and team meetings.
- Ensure adherence to policies, regulations, and timely work delivery.
- Manage contractors, handle disputes, and resolve service issues with third parties.
- Assist in recruitment, training, and talent development.
Benefits :
- 10% Bonus
- 10% Bonus
- Birthday Day off
- Enhanced annual leave
- Reflexology sessions
- Referral incentives
- Enhanced sick pay
- Time off for medical appointments
- Salary sacrifice benefits
- Health / well-being benefits
▶️ Community & Operations Manager - BTR
🖊️ deverellsmith
📍 London Borough of Wandsworth