13 Oct
BNY Mellon
Manchester
Job description
Overview
Bring your ideas. Make history.
At BNY, our culture empowers you to grow and succeed. As a leading global financial servicespany at the center of the world's financial system we touch nearly 20% of the world's investible assets.
Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses,munities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.
Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Client Service Manager to join our Treasury Services Client Servicing team in EMEA.
This role can either be located in Manchester or London and is Hybrid.
In this role, you'll make an impact in the following ways :
- Servicing clients across different market segments and / or regions with multiple countries and languages.
- Acting as an escalation point for Tier 1 Clients within EMEA and performing regular service reviews to discuss service quality, client insights and inquiry efficiency analysis.
- Identifying opportunities for process improvement & influencing client behaviour to drive an improved client experience.
- Acting as a point of escalation for client service officers and support with training across the team.
- Provide day to day servicing support to BNY Mellon Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.
To be successful in this role, we're seeking the following :
- Direct Client Facing Experience within Financial Services
- Experience of correspondent banking or understanding of the payments product and life cycle
- Experience of presenting high impact data to clients both face to face and virtually.
- Experience of discussing client digital solutions to clients
- Experience of working in a global team
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards :
- America's Most Innovativepanies, Fortune, 2024
- World's Most Admiredpanies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability : IN - 100% score, 2023-2024
Most Justpanies", Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices,
Top performingpany for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits :
BNY Mellon offers highlypetitivepensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.
Employer Description :
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle.
BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets.
BNY Mellon remains one of the safest, most trusted and admiredpanies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world.
Whether providing financial services for institutions, corporations or individual investors,
clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets.
It's the collective ambition, innovative thinking and exceptionally focused client service paired with amitment to doing what is right that continues to set us apart.
Make your mark : bnymellon / careers.
Job ID 55976
▶️ Vice President, Client Service I
🖊️ BNY Mellon
📍 Manchester