13 Oct
eRecruitSmart
London
Job description
An excellent and varied opportunity has arisen for an Administrative Coordinator. This is a remote working position working within an Autism service.
Our client is committed to excellence and meeting the highest levels of NICE guidelines. They have built their multi-disciplinary team to include 5 different autism specialists, so that they have access to a broad range of health professionals and can meet each patient's individual needs.
About the company
Our client currently have clinics in Hertfordshire and Kent and are rapidly expanding. They have always been about ensuring people receive the best representation and are also about championing the profession of psychology and valuing the individuals working within it.
These principles have made a considerable impact on the provision of, and access to Psychologists for organisations needing specialist assessments, reports and treatment quickly and cost effectively.
About the role
The Administrative Coordinator is a brand new role, created to support the Autism Assessment Service to make sure the highest levels of customer service are achieved at all times.
The role requires a high level of coordination, organisation, attention to detail and building of relationships to ensure appointments, assessments and invoicing happen in line with expectations and all enquiries handled effectively and in a timely manner.
About the responsibilities
As Administrative Coordinator you will :
- Book and record all appointments on behalf of the Service
- Keep relevant stakeholders up to date with progress
- Capturing and recording client information on the system
- Ensuring all key information is up to date
- Liaising with patients by phone email to obtain detailed personal information in order to support the clinical team
- Checking personal information, questionnaires and forms for completeness and pursuing information where required
- Proof reading, formatting and filing of confidential reports from the assessing teams making sure they meet the required standard and hit the deadlines required
- Working to agreed processes to ensure accuracy, compliance and meeting legal requirements as required
- Actively contributing to improving processes, policies and procedures to help company operate efficiently
- Liaising and developing positive working relationships with various stakeholders within local authorities and our assessing teams
- Achieving agreed targets and KPI’s to contribute to company objectives and business plan
- Able to navigate and accurately record client information Customer relationship management (CRM) system including follow up, appointment confirmation, diagnoses
- Process billing information from our experts to ensure and to the client
- Any other reasonable tasks as agreed with your line manager
About you
For the role ofAdministrative Coordinator you must have / be :
- A passion for psychology
- Can demonstrate genuine empathy
- Good standard of IT knowledge i.e. Microsoft / Accounts Packages and use of databases
- Educated to minimum A level standard
- Exceptional administrative skills
- Strong interpersonal skills and ability to build rapport
- Excellent telephone manner and responsive to queries
- Highly effective planning , organisational skills and attention to detail
- Commitment to delivering great customer service
- Great multi tasker, problem solver and willing to get the job done’
- Able to demonstrate empathy for client group including parents / carers
- Self-motivated, flexible with a can do attitude’
- Capable of handling and communicating confidential information sensitively
- Ability to work independently as well as part of a wider team
- Resilient and capable of juggling priorities and work under pressure, adhering to strict deadlines
About the hours & rewards
The position of Administrative Coordinator is currently based remotely working from home. The hours are 9am-5pm with no weekends or bank holidays.
As a progressive, responsible company our client is committed to supporting employees work / life balance.
There is on offer a salary of £25,000 per annum and benefits include :
- 23 days paid holiday, plus all bank holidays
- Company pension
- Access to 24hours Employee Assistance Programme
- Company social outing
▶️ Administrative Coordinator - Work From Home
🖊️ eRecruitSmart
📍 London