13 Oct
NICE
London
Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win.
We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Sales Account Manger London (Hybrid)
So, what is this role all about?
The Account Manager will be accountable for delivering world-class account management and business direction to NICE existing customers.
Specifically, this position is responsible for building long-term relationships with existing customers by understanding their business goals, proposing enhancements to products and / or services,
and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging NICE technology products.
How will you make an impact?
The Account Manager is responsible for upselling & cross-selling to the existing client base. The Account Manager’s involvement with the clients will be to encompass the lifecycle of the relationship.
The Account Manager will be the business leader in an account and work in concert with our Technical Support team (primarily through Technical Account Managers & Customer Success Managers).
Together, these teams are responsible to ensure both customer longevity and systematic growth.
Responsibilities :
- Ensure revenue growth of assigned accounts.
- Achieve bookings quota through add-on sales to current customers.
- This position will require travel of up to 30% of the time between customer meetings, quarterly business reviews, industry events, and sales kick-off.
- Identify upsell and cross-sell opportunities within the customer base.
- Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes.
- Consult with the client regarding their contact centre business, identifying areas in which they can use their existing NICE products more effectively in coordination with best practices in the contact centre industry.
- Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE should develop to counter.
- Maintain a working knowledge of all other NICE products / services, competitive product lines, differentiators and industry trends through self-education and NICE resources.
- Develop and present customised presentations to assigned clients that both quantify and qualify product / service usage, realised benefits, achievements, opportunities, and next steps.
- Work directly with NICE product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development.
Have you got what it takes?
- 2 + years applicable experience in the account management function in contact centre.
- Knowledge of the contact centre market is essential.
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Demonstrated experience working independently.
- Demonstrated sales proficiency, primarily to an installed base of customers.
What’s in it for you?
You will join a Gartner Magic Quadrant Leader (9 years in a row),
delivering success to more than 25,000 + customers globally, with an impressive year-on-year growth.
You will benefit from working for a financially stable and a profitable company, enjoying a competitive compensation package including private healthcare, life assurance, a generous pension contribution and more!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility in terms of working from our modern UK Headquarter in Central London or working remotely.
Requisition ID :
Reporting into : Director, Sales.
Job type : Individual contributor.
LI-Hybrid
▶️ Sales Account Manager
🖊️ NICE
📍 London