13 Oct
TSG
Newcastle upon Tyne
Job description
About the role;
The role of a Technical Consultant Dynamics 365 CE / Power Platform is to use the Power Platform to contribute to the success of TSG and our clients.
In the D365 / Power Platform Practice we do more than just implement systems; we understand our clients’ businesses and make a difference by using innovative technology to find elegant solutions across the Value Chain.
You will be responsible for designing, developing, implementing, testing, and deploying solutions using Dynamics CE and Power Platform.
The role also involves troubleshooting and resolving issues related to Dynamics CE and Power Platform applications and integrations.
You will be comfortable collaborating with clients and stakeholders whilst providing technical guidance and support. Who are we?
TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80.
Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.
Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the UKs Top 100 Best Large Companies’ and one of the Top 50 Technology Companies’ to work for.
- In addition, we have been awarded a 2 star accreditation for Outstanding’ employee engagement. Here’s why;
- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
- Two paid CSR days per annum that you can use towards giving something back
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own TSG Foundation’
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
- Flexible working policy
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications
- Job responsibilities will include,
but are not limited to;
- Design, develop, and implement solutions using Microsoft Dynamics CRM and Power Platform tools such as Power Apps, Power Automate, Power BI, and Power Virtual Agents
- Manage and deliver complex projects involving multiple stakeholders, integrations, customisations, and migrations
- Analyse business requirements and translate them into functional and technical specifications
- Provide technical guidance and support to clients and internal teams on Dynamics CRM and Power Platform features, capabilities, and limitations
- Conduct testing, troubleshooting, and debugging of Dynamics CRM and Power Platform solutions
- Prepare and deliver training, documentation, and presentations on Dynamics CRM and Power Platform solutions
- Provide presales support by articulating products and solutions and working with the sales teams to demonstrate and design appropriate solutions to meet customer requirements
- Lead and mentor junior consultants and developers
- Knowledge, Skills & Experience;
- Relevant Dynamics 365 CE and Power Platform certifications
- Educated to Degree level or equivalent industry specific experience
- Full driving licence
- Considerable experience in implementing Microsoft Dynamics CRM / Customer Engagement and Power Platform solutions
- Expert understanding Dynamics CE modules; Sales, Customer Services, Field Service and Copilot and technically proficient in at least two
- Proficient in Power Apps, Power Automate, Power BI, and other related technologies
- Expert in C#, .NET, JavaScript, HTML, CSS, SQL, and Azure services
- Experience in integrating Dynamics 365 CRM / Power Platform with other systems and applications using REST APIs, OData, SOAP, and other methods
- Experience in using various tools and frameworks such as Visual Studio, Azure DevOps, Git, XRMToolBox, and Power Platform Centre of Excellence
- Exceptional communications skills and strong people skills
- A solution orientated mindset with good influencing skills
- Benefits;
- Company bonus scheme
- 25 days annual leave + public holidays
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Perkbox discounts
- Employee Assistance Programme
- Paid CSR Days
- Company sick pay
- Income protection cover
- Enhanced Maternity and Paternity pay
- Home-based and hybrid opportunities
- Long service benefits including increased annual leave accrued with service
- Cycle to work scheme
- Employee recognition scheme
If this sounds like the role for you, please apply today to be considered.
▶️ Technical Consultant - Dynamics 365 CE / Power Platform
🖊️ TSG
📍 Newcastle upon Tyne