13 Oct
Avon and Wiltshire Mental Health Partnership NHS Trust
Bristol
Job description
Job summary
The Bristol Central and East team is seeking an enthusiastic and organised administrator.
You will have a friendly, empathic and non-judgemental approach to your work. You will also be a highly motivated individual, pro-active, creative and flexible in your approach in this role.
You will not only possess excellent secretarial and administrative skills, but also be able to manage your own time and workload, have a strong sense of teamwork, and have excellent communication skills.
You should be able to work flexibly and have excellent strategies for managing what can sometimes be a pressured environment.
You will report to the Business Coordinator who is the Lead Administrator for the Locality and will also be expected to work across the Locality when required.
If you feel that you would thrive in this fast-paced environment, enjoy challenging yourself, and are willing to learn and develop, then we can offer you a dynamic and supportive place in which to work.
Main duties of the job
To provide comprehensive administration and secretarial support to CAMHS medics, clinicians and managers
- Quality data / reports
- Administering management level meetings
- Supervisor to B3 administrators
- Monitoring KPIs
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES;), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing.
The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees.
We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community.
We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description
Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external, including :
Medical Staff Multidisciplinary Teams (Community or Inpatient) Services Users and Carers Health and Social Care teams Third sector / voluntary agencies Community groups and local authority provision Other statutory agencies Police, Ministry of Justice etc.
Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public.
This may include sensitive information.
Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
Manage the organisation of key meetings including business meetings and conferences, grievance hearings etc. and compile and prepare agendas and supporting papers for meetings.
Type patient reports / correspondence / e-mails as required, deal with telephone / face to face enquiries from patients.
Input accurate and up to date patient data onto the Rio system.
Interpret and advise on data and office management functions and implement relevant procedures.
Consider line management issues and decide on a course of action to be taken.
Day to Day line management :
Carry out supervision sessions on a monthly basis Undertake appraisals Provide immediate guidance and assistance in problem solving Agree / monitor absences in regard to Annual leave, flexi time, sickness Workload management
Prepare and present reports and a range of complex information in a range of formats including the production of scorecards, KPIs, performance reports and ad-hoc reports.
Collect performance data and produce monthly performance reports as required and directed by the Business Coordinator.
Ensure that appropriate systems are developed and maintained to prompt bring forward information or follow-up that is required for appointments, meetings and projects etc.
and for outstanding work that has been requested by a certain deadline.
Take and distribute formal minutes as necessary.
Set up and manage effective office management / filing systems to support the service delivery.
May need to arrange rotas / staff cover.
Person Specification
Qualifications / Experience
Essential
- NVQ3 / QCF in administration or equivalent level of knowledge and experience
- RSA 3 Word Processing (or equivalent level of expertise)
- Excellent computer & IT skills
- Experience of supervising staff
- Ability to prioritise and work to conflicting demands
- Good team player
Desirable
- Administration experience in a health / social care setting
- Empathy / compassion
- Note taking
- Good communication skills
▶️ Band 4 Clinical Services Lead Administrator - CAMHS East & Central
🖊️ Avon and Wiltshire Mental Health Partnership NHS Trust
📍 Bristol