13 Oct
NHS Blood and Transplant
Tooting
Job description
Job summary
NHSBT helps people do something extraordinary donate blood, organs, tissues, or stem cells to save someone in need. As a Senior Service Designer at NHSBT, you will directly impact how we understand and design for the needs of our donors, families, the patients we serve, and our people, who deliver and operate services.
This is critical to our mission to save and improve lives. Youll be joining our human-centred design practice and culture at NHBST, working with the Clinical Services product centre.
In this role you will be responsible for developing services across our provision of specialist clinical expertise that ensure that blood,
organ and tissue donations are safe and provide the best match for recipient patients.
Youll also support pioneering work using genomics and advanced therapies to deliver developments in supporting patients in need of life saving transplants.
On this journey, youll have the opportunity to shape how we achieve our vision and demonstrate the value of research and evidence driven decision-making in delivery and operational teams.
Were currently working with partners and other organisations in the NHS ecosystem to collaborate and share knowledge through design and research communities of practice.
Main duties of the job
As a Senior Service Designer, you will work as part of a multidisciplinary agile team to deliver services at NHSBT, designing end-to-end journeys that help users complete their goal.
Putting users' needs at the heart of your work, you will make people's interactions with NHBST as simple and quick as possible.
Your work may involve the creation of, or change to, transactions,
products and content across both digital and offline channels provided by NHSBT.
You will be a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes.
Your responsibilities will include : Ensuring services align with NHSBT strategic direction, design principles and user needs.
Leading the creation and iteration of design artefacts prototypes with key service users and stakeholders.Developing service proposition(s) and service maps to align the delivery teamChampioning the use and value of human centred design tools and techniques throughout the organisation Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users including potential or current donors, patients,
and colleaguesYou will be required to travel and spend time away from base, which may involve working irregular hours and overnight stays when required, with prior notice.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people,
and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Masters degree or equivalent relevant experience
- Extensive further experience gained through on the job training in user-centred-design discipline
- Demonstrate commitment to own Continued Professional Development (CPD)
Experience
Essential
- Significant work / employment experience of advocating, applying and adapting service design methodologies for complex challenges and contexts
- Extensive further experience gained through on the job training in user-centred-design disciplines
- Knowledge and experience of Microsoft Office products, particularly Microsoft Word, Excel and PowerPoint.
- Strong understanding of how digital economy is changing user behaviour and public sector landscape
- Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understand parameters,
restrictions and synergies.
- Understand users and can identify who they are and what their needs are, based on evidence. Translate user stories and propose design approaches or services to meet these needs.
▶️ Senior Service Designer
🖊️ NHS Blood and Transplant
📍 Tooting