13 Oct
FLOWBIRD
Birmingham
Job description
Company Overview
Flowbird is the global leader in parking solutions; manufacturing, supplying, installing and maintaining the sectors most trusted payment kiosks for local authorities and private car park operators all over the world, and delivering a robust and market-leading software suite that supercharges car parks and connects historically static offline assets to an online audience of millions.
Role Summary
Field Service Engineers are the first point of face-to-face contact for our customers. They provide support to the Area Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities.
We are looking for an enthusiastic,
energetic, and confident individual who can provide world-class customer service to our customers and partners.
Role Detail
- Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard
- Coordinating the prioritisation of all active response and scheduled calls to ensure that defined targets of response are achieved
- Carry out diagnostic tests, checks, and fixes on customers equipment through to resolution
- Contribute to a first time fix standard and client oriented approach focused upon the end users satisfaction.
- Assist with the implementation of new equipment or the upgrade of existing equipment as required. Occasional installation work is also a feature of the post
- Communicate with all levels of staff both verbally and written, escalating of major issues to the management team as appropriate.
- Be able to complete all documents and administrative tasks on time, to agreed company standards
- Be responsible for and keep all company stock and equipment on good order, liaise with the service stores department to ensure that the allocation of spare parts is of a satisfactory level.
- Be of smart appearance whilst conforming to onsite H&S; rules
- To conduct yourself and promote the company in a professional manner at all times
- Hold a full driving licence
- Any other duties which will benefit the company
- Provide support and expertise to other departments including, Projects, Stores, and the Service Desk
- Actively contribute to product improvements through the alerting of hardware improvements or software bugs
- Actively contribute to service improvements by recommending changes to systems and processes
Work within a field service team delivering on site support covering 05 : 30 - 23 :
30
Candidate Requirements
- A field service engineer with proven ability operating in the vending or transport industry, or similar.
- An electrical engineering background. A relevant electrical qualification, i.e., NVQ Level 2 or equivalent desirable
- A technical understanding of PCs and basic knowledge of Microsoft Windows operating systems
- A customer orientated approach is critical for this role
Core Skills & Abilities
- Technical mind-set with a desire to enhance those skills
- Analytical problem-solving and ability to follow the process
- Excellent customer service skills
- Strong written and verbal communication skills to communicate in a clear, professional manner.
- A good listener,
with the ability to communicate technical issues and resolutions to people of varying technical levels.
- Self-organised, motivated and able to work using their own initiative.
- Remain calm when working under pressure
- Keen to develop
- An advocate of change and process
- Punctual and reliable
- Smart and presentable
- Enthusiastic, energetic, and confident
- Ability to work within a demand led environment; demonstrating tenacity, self-motivation, adaptability, problem solving skills and attention to detail.
- A proactive and can do attitude
Benefits
- Annual leave 25 days plus bank holidays
- Medicash Health Cash Plan
- Eyesight test via Specsavers and a contribution towards glasses
- Employee assistance programme
- Flu vaccinations yearly
- Vivup - discounts for shopping, cinema, gyms etc
- WeCare - 24 / 7 GP, mental health support and get fit programme
- Bike scheme
- Life assurance (4x salary)
- Pension - employer contribution up to 6%
- Volunteering Day (paid)
- Loyalty Awards
- Christmas party contribution (or voucher / hamper)
- Future Learn - free and discounts courses
- Training & development
- Overtime is frequently available
- Lunch allowance
- Approximately £ per year late shift allowance
- Van provided for business use
Reports to Area Service Manager
▶️ Field Service Engineer (Shift)
🖊️ FLOWBIRD
📍 Birmingham