Service Management Platform Specialist - 12 month fixed term

Service Management Platform Specialist - 12 month fixed term

Service Management Platform Specialist - 12-month fixed term contract

Any UK or European Office

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Our people are our success, and we work as one team.







We are recruiting two Service Management Platform Specialists on initial 12 month fixed term contracts, due to the implementation of an exciting new enterprise Service Management tool. The main purpose of the role is to efficiently support the rollout of the new platform and continue to maintain the day-to-day activities post project completion.

This role can be based form Any of our UK or European offices (locations here) and our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

- Excellent experience of administration and troubleshooting of a Service Management system including building ITIL workflows and creating ticket forms (no coding required)

- Experience in implementation / change projects within a complex organisation

- Extensive experience in queue management, responding to incidents, queries, or requests within the urgency of the submission







- Ability to manage various stakeholder (Suppliers, users, team members etc) to ensure all milestones are met on time and a high level of adoption.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.







We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

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▶️ Service Management Platform Specialist - 12 month fixed term
🖊️ Pinsent Masons
📍 Great Britain