Administrator within our Student Support Team, London

Administrator within our Student Support Team, London

Administrator within our Student Support Team, London
Talent pool

Operations - HE - Operational Services

Title

Administrator within our Student Support Team, London

Contract type

QA HE Ltd FTC

Job advert

Administrator within our Student Support Team

QA Higher Education on campus at Northumbria University, London

Monday – Friday 9am- 5.30pm, full-time contract currently to November 25

Do you have experience within a busy student-facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?

Are you used to a fast-paced, customer-facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!







About the role: As Ask4Help Administrator, you will work with a small team acting as the first point of contact for all Northumbria University, London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate.

Your ability to give our students an excellent level of customer service is vital to our student success. Good IT skills, ability to use our CRM system, and proficiency in Word and Excel are a MUST!

NB: Very occasionally, you will be required to work evenings and weekends for cover and during peak periods.

Bring your experience:

- Good administration skills with attention to detail.
- Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
- Excellent written and oral communication and interpersonal skills.
- Ability to manage a busy and varied workload in a pressurised environment, adhering to deadlines.
- Exceptional problem-solving skills with the ability to work on your own initiative.







A little more about QA:

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education, and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management, and Web Development, delivered in city centre locations.

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate.





As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!

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▶️ Administrator within our Student Support Team, London
🖊️ QA
📍 London