12 Oct
M Group Services
Great Britain
Job description
About The Role
We are looking to offer a Training Administrator the opportunity to join our expanding TrainWithUs team. This role is remote , with the potential of working a 4 day compressed week.
About the team
TrainWithUs is a central shared service centre whose primary focus is ensure our people hold the correct skills and qualifications to perform their roles safely and efficiently.
Currently, there are 20 people in the team, in various roles from Administrators, Coordinators, Team Leaders and a Manager.
We pride ourselves on delivering the best service to our customers and uses systems to ensure we deliver consistent results.
We encourage feedback both from our clients and each other,
promoting an ever-evolving service, where we also look for fresh ideas and encourage all our team to think outside of the box and work collaboratively together.
Like any successful team, we are all unique and we all play to our strengths.
About the role
To get you started you would embark on a 6-week training programme, where you would be guided through our systems and processes, enabling you to learn as you go.
Following on from this you would be provided with continual support from your manager and peers, as we believe this is best to way to learn.
Your primary role will be to deliver exceptional customer service, by ensuring that training records are maintained and updated, new employees are created on our training system.
You will also liaise regularly with external training providers, to obtain training attendance registers and certifications.
You will also be expected to scan, record and post out all incoming certifications to our employees.
About M Group Services
M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.
As a business we believe communication is key. We work in an environment where growth and development are promoted within the business, our employees feel they are trusted to get on with their work as well as finding this work interesting and challenging.
Where we are able, we work flexibly, believing that empowered colleagues are happier and more productive. We want to support our people as much as possible, therefore if you require a more flexible working arrangement, we would be happy to discuss this with you!
As the Training Administrator ,
you’ll get the opportunity to :
- Maintain employee training records and course outcomes within the TMS.
- Issue system logins to end users and assist when required.
- Maintain the online training calendar by liaising with external providers to determine course outcomes and approving payments.
- Act as a first point of call for all queries received via phone call.
- Process training applications to awarding bodies in line with their procedures.
- Carry out other ad-hoc administrative duties as required.
What you’ll bring?
- Be able to work quickly and efficiently, while maintaining a keen eye for detail.
- Have excellent written and verbal communication skills to provide first class customer service to our customers.
- Be able to learn and understand new IT systems.
- Be forward thinking, looking for new and innovative ways to improve our services and processes.
- Be able to manage their own workload and prioritise tasks to meet SLAs.
- Have a willingness to ask questions to gain knowledge, improve performance and develop own skills.
What’s in it for you?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
MGS Notes / Brief for Recruitment Team : About The Company
M Group Services delivers a range of essential infrastructure services within the water,
energy, transport and telecommunications sectors in the UK & Ireland.
We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service.
We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
▶️ Training Administrator
🖊️ M Group Services
📍 Great Britain