12 Oct
Clearbank
Great Britain
Job description
About us
ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate.
That’s why our clients financial institutions from fintech’s and crypto platforms, to banks and credit unions use our API to power their banking infrastructure.
But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day.
We’re a group of spirited people who are never afraid to challenge the norm becoming stronger, more energised, and that much better when we’re together.
It’s our belief in fairness,
autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success.
Interested in joining us? Read on or visit our website for more information.
About you
You’ll be joining the Operations division as an Operations Performance Senior Analyst. Reporting to the Operations Performance Manager, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.
Our goal is to surface reliable data and provide valuable insights using automated reporting enabling efficient and effective use of data to inform decisions.
Our first port of call is to ensure the foundations are in place to achieve this. You will be responsible for producing management information, dashboards and operational reports both on a routine and ad-hoc basis.
You will be responsible for advocating a self-service first approach to reporting using tools such as Tableau, Power BI and Excel.
You will be involved in delivering pro-active analysis to inform operational and strategic decisions, evaluating our Service Level Agreement (SLA) / Service Level Objective (SLO) performance and identifying areas of underperformance resulting in improvement opportunities.
Using the data, the longer-term vision will be to support Operations using your experience and skillsets to deliver valuable information to drive operational performance through insight and analysis, whilst supporting the business to make data driven decisions.
And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50.
You will be
- Responsible for producing and developing MI / BI (Business Intelligence / Business Improvement) reports
- Identifying and interpreting trends or patterns to improve data accuracy and ensuring that these improvements are reflected in reporting
- Working closely with other teams in ClearBank to understand data sources and table structures to create meaningful and insightful reporting for Operations
- Liaising with department leads and managers to understand data and insight needs
- Develop and maintaining a consistent model for reporting and analysing Operational performance through tracking of key SLA and SLOs aligned to each function
- Coordinating all reporting relating to Operations
- Supporting demand / capacity management modelling and planning for ClearBank Operations
- Tracking and reporting on headcount aligned to budget and requirements for Operations
- Analysing data and trends to influence and drive operational efficiency making data driven decisions
- Work with stakeholders to gather requirements and shape proposed solutions to ensure they answer key business questions
- Take complex data and create clear outputs, presenting key insights to a senior audience in an impactful way
Requirements
What we are looking for
- Strong analytical and reporting skills, experience in Dashboard design, Data visualisation techniques and automation of data feeds
- SQL Proficiency - Demonstrated expertise in writing complex SQL queries to prepare data for analysis, data visualisation and report creation
- Experience in handling large data sets, combining data from multiple sources
- Experience in using Tableau or other data visualisation tools
- Excellent Excel skills,
with experience in collecting data, and producing analysis and reports to drive decision making
- Experience in working cross-functionally and within a group structure
- Ability to build the case for change, drawing on data and analytical techniques where appropriate, and influencing senior stakeholders
- Ability to effectively partner with various levels of management
- Excellent communication and interpersonal abilities
- An attitude of teamwork and collaboration for productive working relationships
- Begin and ends with the customer - personally role models that customers are the reason why we are here; places the achievement of excellent customer solutions at the heart of the organisation
- Strong organisational skills take a clear,
structured approach to planning and delivering activities, prioritising and clear structured thought process
- Ability to work to deadlines, whilst maintaining high level of quality and competency
Benefits
About what we offer
- At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager
- 27 days annual leave per year, plus flexible bank holidays
- Option to work abroad for up to 30 days in a 12-month rolling period
- Regular company-wide socials
- Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
- Private healthcare and discounted dental cover,
with employee healthy living perks and discounts
- Enhanced family-friendly leave
- Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future!
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates.
ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.
ClearBank strives for diversity and inclusion of all forms, including (but not limited to) : gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status,
pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.
As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities.
We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.
The legal bit
By submitting your CV, you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time.
By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes.
For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data.
You are also allowing us to communicate with you by email and telephone for recruitment purposes.
▶️ Operations Performance Senior Analyst
🖊️ Clearbank
📍 Great Britain