12 Oct
University Hospitals Sussex NHS Foundation Trust
Brighton
Job description
Job overview
Responsible for delivering a friendly efficient reception service to staff and visitors arriving at across both University Hospital Sussex.
To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
To ensure and maintain the organisation and administration of the services.
The post holder will manage a team of receptionists to deliver the highest standard of administrative support to across both University Hospital Sussex staff.
To operate the across both University Hospital Sussex reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension.
To ensure all visitors are greeted in a professional manner and directed to the appropriate location across both University Hospital Sussex.
To attend weekly reception meetings, taking minutes and the production of analytical reports. To manage the daily invoicing, produce reports, manage social media posts and internal advertising and communications.
To provide administrative support to Retail and Events Reception Manager and All Assistant Duty Manager.The post holder will need to be fully aware of the Trust’s Values & Behaviours initiative and act accordingly.
Main duties of the job
Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
To co-ordinate the reception process and to ensure a responsive service is always available.
Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
To ensure staff and users conform to security arrangements and maintain control of centre keys.
Refer to Job Description for more information
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First.
Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.
We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs.
This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research,
we value learning, teaching and training so that we can be the best that we can be.
From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
Input room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.
Making booking requests for catering allocated to events and room bookings.
To reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
To input data, filing, and photocopying.
Reporting of IT and AV issues within the centre.
To set up the centre rooms with Telecoms, IT and AV equipmentand to report of and log any problems with IT and Av equipment.
Retail and Events Manager.
Refer to Job Description for more information
Person specification
Experience and Qualifications
Essential criteria
- NVQ Level 2 or equivalent. Customer Service Skills and Retail experience, food hygiene Level 2 and Allergens Management Course
- Good Customer Care Skills and Experience
- Infection Control, Health and Safety, Manual Handling, Fire Safety and all other training deemed mandatory to the role.
This will include Trust,
Patient Support / Directorate Services and on the job induction training
- COSHH training certificate Level 1
- Food Safety or Hygiene certificate Level 3
Desirable criteria
- Recognised IT Qualification
- Good Customer Care Skills
Equality, Diversity & Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants
Flexible Working : If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting / line manager.
DBS Checks : As part of our commitment to a safe working environment,
we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check .
We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa : Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria.
For further information please visit the gov.uk website searching for Skilled Worker.
Closing adverts early : Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
UHSussex reserves the right to close the role early if we receive a high volume of applications
▶️ Corporate Receptionist Supervisor
🖊️ University Hospitals Sussex NHS Foundation Trust
📍 Brighton