Reception Team Member

Reception Team Member

Job Description

Position Overview

This is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department.

This is a fixed term contract for a Maternity cover.

- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety

Duties

- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.






- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.






- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Attend to other duties as requested by Management and Supervisors

General Duties

- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.

▶️ Reception Team Member
🖊️ AccorHotel
📍 Southampton