11 Oct
BNP Paribas Real Estate
Birmingham
The role
Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants - primarily focussed on hard services - within a single building or group of buildings.
Responsibilities
* Prepare, monitor and reconcile service charge budgets
* Check and approve expenditure against service charge budgets
* Provide best in class customer service to internal and external customer base
* Maintain regular and effective communication with clients and tenants
* Manage site based staff, ensuring all people related policies and procedures are followed
* Maintain regular and effective communication with internal colleagues in Property Management,
support functions and the wider Real Estate business
* Monitor works conducted/service provided by suppliers
* Audit and inspect supplier delivery
* Measure and report supplier performance against agreed SLAs
* Manage suppliers to ensure effective, safe and compliant delivery of all M&E; related services, including: life safety systems, vertical transportation equipment and public health systems
* Work effectively with a range of specialist consultants to deliver agreed outcomes
* Procure goods and services, following procedures and policies
* Develop, agree and manage capital replacement programmes
* Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
* Undertake regular building inspections, complete reports and initiate/progress any required works
* Ensure compliance with all current statutory legislation in respect of health and safety and the environment
* Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
* Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
* Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Person specification
Qualifications/Key Skills
* Degree or equivalent or by experience
* Membership or Associate Membership of BIFM or IOSH
* National General Certificate in Occupational Safety and Health - accredited by NEBOSH
Experience
* Previous experience in a similar role
* Understanding of commercial leases and the landlord and tenant relationship
* Good understanding of service charge budgets and accounting principles
* Management of in-house and supplier staff
* Management of supplier relationships
* Good health and safety and environmental knowledge
* Extensive mechanical and electrical services knowledge
* Excellent English language skills - both written and spoken
* IT literate - MS Office at intermediate level
* Experience of managing multi-site environments
* Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
We are proud to offer award-winning benefits to support and reward our employees:
Heath & Leisure:
25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), Private medical cover, health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work.
Financial: Pension, life assurance at 8 x basic salary, group income protection, long term disability insurance, interest free season ticket loan,
bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice.
▶️ Building Manager - 100 Barbirolli Square, Manchester - BNP Paribas
🖊️ BNP Paribas Real Estate
📍 Birmingham