Operations Manager (Ref: 91232 )

Operations Manager (Ref: 91232 )

Location

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About The Job

Job summary

This position is National

Job Description

Operations Manager

Location: National*

Closing Date: 23rd October

Interviews: W/C 4th November (subject to change)

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £39868 - £43535 (which may include an allowance of up to £2057). London: £45824 - £50039 (which may include an allowance of up to £2251).

Working pattern: Full-time, part-time,





flexible working, job share.

Contract Type: Permanent

Vacancy number: 91232

- We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Operations Manager here at Justice Digital , to be part of our warm and collaborative End User Compute Services (EUCS) team.

This role aligns against Senior IT Service Manager from the Government Digital and Data Framework.

The Technology Team designs, delivers and supports the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.

We are recruiting for Operations Managers (OM) to work alongside the Senior Operations Managers within the Technology Services Teams. The role is responsible for supporting the identification of Strategy,





Operation and ongoing management of a range of services used by 100,000+ End Users across the Ministry of Justice.

The Operation Manager (OM) will be supporting the Service Owners responsible for the end-to-end service delivery working capabilities within the Service Area.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

- Working with the Operations Managers and Product Leads to ensure Services/Products are used effectively within MOJ and that delivery of solutions and functional use aligns with MOJ standards and industry best practices.
- Works with the above and other interested parties, in the development and delivery of the Service strategic roadmap.
- Developing key metrics, dashboards,





reports etc around the utilisation of tools, technologies and products to support investment activities in these areas.
- Working with service providers, 3rd parties, service operations, and business engagement to ensure evolving business needs are continuously met. Additionally, to work with providers to ensure that solutions are delivered in a secure, robust manner in line with best practice.
- Ensuring that implemented solutions are simple, easy to use and are delivered in a user-centric way.
- Working alongside the Senior Operations Managers to identify user requirements through user experience to inform features and products and procurement activity and align with Product Leads to deliver these through product roadmaps.






- Working alongside the Senior Operations Managers to identify requirements and present them in business case and procurement-ready formats to gain approvals and/or go to market.
- Collaborate with operations and support teams to provide support, improve processes, improve efficiencies, and enhance the overall user experience.
- Supporting procurement activity alongside Commercial colleagues.
- Working alongside the Senior Operations Managers managing and reporting on multiple suppliers’ delivery and performance against contractual requirements and attending vendor review sessions.
- Monitoring performance of the relevant service line working with architects and engineers to identify continuous service improvements.






- Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
- Developing strong relationships with a range of stakeholders and key vendors.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

- Experience in operations of a large enterprise and or projects.
- Able to proactively manage exceptions and challenges.
- Experience with change processes and governance.
- Working knowledge of end-user environments and experience in one or more of the following service areas - Infrastructure, Azure Virtual Desktop/Windows 365, Application packaging tooling.






- A good understanding of Microsoft and other environments and the underpinning products and technologies including M365, MS Teams, SharePoint Online, Active Directory and Azure Active Directory.
- You keep abreast of changing trends and market developments of current and future technologies.
- Management of external supplier networks.
- Capacity management and service optimisation.
- Experience transitioning away from legacy technologies.
- Use and awareness of recognised methodologies - ITIL, Agile, Prince2 project management.

Willingness to be assessed against the requirements for SC clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I; Strategy .







Person specification

Benefits

Please refer to Job Description

Alongside your salary of £39,868, Ministry of Justice contributes £11,549 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries,





please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Selection process details

How To Apply

Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain , which describes how you meet the requirements set out in the Person Specification above. Applicants who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

- Communicating and influencing
- Changing and improving
- Managing a quality service

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -

- Use and awareness of recognised methodologies - ITIL, Agile, Prince2 project management.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact [email protected]

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

- Name : SSCL Recruitment Enquiries Team
- Email : [email protected]
- Telephone : 0845 241 5359

Recruitment team

- Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=485

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▶️ Operations Manager (Ref: 91232 )
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