Improvement Advisor

Improvement Advisor

Job details

Here’s how the job details align with your profile.

Pay

- £48,788 - £56,747 a year

Job type

- Permanent

Location

Remote

Benefits

Pulled from the full job description

- Annual leave
- Company pension
- Cycle to work scheme
- Employee discount

Full job description

Improvement Advisor

Join Our Team as an Improvement Advisor!

Are you passionate about driving positive change and making a real impact on healthcare delivery? NHS 24 is looking for a dynamic and experienced Improvement Advisor to help shape the future of our services. In this key role, you'll be part of transformational initiatives, using your expertise in improvement science and data-driven decision-making to guide teams across the organisation.







You’ll be at the forefront of integrating quality improvement and evaluation, applying innovative methodologies to large-scale projects that will have a lasting impact on patient care. Your insights will play a part in delivering NHS 24’s corporate strategy and Quality Framework, ensuring that our services continually evolve to meet the needs of those we serve.

Why Join Us?

Make a difference: Lead projects that directly improve the quality and delivery of healthcare across Scotland.

Be a thought leader: Influence senior managers and teams with your knowledge of improvement science and innovative practices.

Drive change: Play a key role in shaping how we measure, evaluate, and understand the impact of our innovations.

Career growth: Be part of a forward-thinking organisation that values continuous improvement and professional development.

If you’re ready to take on a challenging and rewarding role that will see you shape the future of healthcare delivery,





apply today and help us make a difference in the lives of people across Scotland.

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. NHS 24 also supports Hybrid Working for this role.

The Role

To promote organisational transformation by the identification, planning,





execution and spread of improvement efforts throughout NHS 24, applying a standard framework for managing improvement programmes and associated projects, and by acting as an advisor to senior managers and teams on improvement science and data driven decision-making, contributing to the implementation of NHS 24’s corporate strategy and Quality framework.

The post holder is expected to be at the leading edge of the integration of quality improvement and evaluation, applying evaluation methodologies for large scale improvement project/ innovations that will enable NHS 24 to evaluate and understand its contribution and impact.

Key Responsibilities

The post holder is accountable,





with minimum supervision to the Quality Improvement and Evaluation Manager for the successful implementation of the following and will:

- Lead on the development of QI programmes and projects in association with key stakeholders, using formal QI planning methodology and associated documentation to ensure that the scope, aims, objectives and key success factors of the programmes are clearly set out to optimise successful delivery
- Work in collaboration with colleagues across the health and care system as opportunities present through national collaborative programmes including but not limited to other NHS boards, Integrated Joint Boards, national improvement leads, the Royal Colleges and the Scottish Government Health Directorate. This will include making applications to join national improvement programme and initiatives






- Undertake data collection and analysis using and/or developing robust data analytical tools to inform understanding of organisational problems and to continuously measure impact of improvement work, within a clear management and reporting structure, ultimately to the Board Clinical Governance Committee
- Work closely with the Quality Improvement and Evaluation manager to manage the development of evaluation methodologies for large scale improvement project/ innovations that will enable NHS 24 to evaluate and understand its contribution and the impact on cost and value.





This work will be at the leading edge of the integration of quality improvement and evaluation and will require the post-holder to be able to influence a range of senior internal and external stakeholders to understand and manage the complex interaction of change management, improvement, and evaluation techniques
- Day-to-day management of staff including allocation of portfolios of work, objective setting and monitoring through 1:1s, annual review and personal development planning, to ensure optimal deployment of improvement staff across programmes to address priorities and maintain a business continuity focus for the organisation

Successful Applicant will:

- Educated to degree level, the post holder will have achieved a formal Improvement qualification equivalent to Master’s level, e.g. Postgraduate Quality Improvement training / qualification such as IHI Improvement Advisor, Scottish Improvement Leader, SPSP Fellowship or Master’s Degree in Quality Improvement)





or relevant experience with evidence of ongoing personal development
- Be a proficient user in Microsoft packages, Adobe, electronic survey design and/or data capture software and HR management systems
- Well-developed communication and interpersonal skills
- Have a sound understanding of the challenges and opportunities associated with implementing improvement programmes and experience of having applied this in practice.
- Have excellent time management and planning

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 7 £48,788 - £56,747. Placement on salary scale is dependent on confirmation of previous relevant NHS service.







We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please access the Digital Job Pack Person Specification for for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

▶️ Improvement Advisor
🖊️ NHS Scotland
📍 Great Britain