11 Oct
Osborne Appointments
London
Job description
Role : Operations Coordinator, Technical Services
Location : Ashford, Staines
Hours : Monday to Friday shifts between 08 : 00-16 : 30 , 08 : 30-17 : 00, 09 : 00-17 : 30 hybrid available after successful completion of probation
Salary : £27,000
A fantastic opportunity has now arisen for an Operations Coordinator to join our client’s successful team in Ashford, Staines .
About our client :
The market leader in High Tech Logistics solutions & a trusted partner to some of the leading global medical & technical product manufacturers.
About the role :
The Operations coordinator role is an integral role, pivotal to the success of the business. The primary function of the role is to coordinate deliveries,
installations & other delivery services for several key accounts.
You will be expected to take ownership of daily operational challenges, quickly identify solutions & implement appropriate action plans to overcome such daily operation scenarios.
You will understand all elements of your customer accounts & embrace the ethos of achieving operational & customer service excellence.
Roles & responsibilities :
- Manage requests for deliveries, collections, relocations & installations for key customers
- Book jobs for customers on internal systems, raise relevant paperwork & maintain database
- Provide quotations
- Take full ownership of orders end to end including liaising with customers to keep them updated
- Order services as required from this party suppliers
- Manage team mail box activity efficiently & in line with KPIs
Benefits :
- Company pension 6% employer contribution
- 28 days holiday (inc Bank Holidays) rising to a maximum of 33 days for time served
- An exciting role working for a global brand
- Private dental insurance
- Perkbox membership
- Development & training opportunities
Skills & experience :
- Minimum of three years customer service in a similar role
- Excellent communication skills written & verbal
- Proficient in the use of Microsoft Word & Excel
- Excellent planning & organisation skills
- Strong team player with a flexible, positive attitude will need to work extended hours during peak period
- Experience of working in a transport, logistics or installations environment is desirable
▶️ Operations Coordinator
🖊️ Osborne Appointments
📍 London