11 Oct
Leeds Teaching Hospitals
Leeds
Job description
Job summary
We are seeking to recruit an enthusiastic and motivated Business Manager for Diabetes and Endocrinology, to join the leadership team in the Specialty and Integrated Medicine Clinical Services Unit (CSU) at Leeds Teaching Hospitals.
We are looking for someone who is able to engage with the clinical teams to provide visible leadership, operational management and deliver the core business functions of the department.
The successful candidate will be experienced in leading change and delivering quality improvement. The post holder must have good range of interpersonal and communication skills and have the ability to build develop relationships and motivate a team effectively.
They will be expected to manage resources and finances to meet the needs of the service and will line manage the administration staff supporting the department.
We would be happy to discuss flexible working options with potential candidates.
As part of this recruitment process, there will be a focus group held on the same day as the interview.
Expected Shortlisting Date
17 / 09 / 2024
Planned Interview Date
23 / 09 / 2024
Main duties of the job
To provide business management support to the Diabetes and Endocinology Deparmtent. To utilise a range of management information to improve the business planning process including capacity and demand management and to meet strategic and service priorities.
To monitor and report on key performance indicators.
The successful candidate will need a strong focus on developing and delivering high quality clinical services aligned to improving patient experience and safety.
The post holder will project manage service improvements and developments which aim to further the delivery of the service and the experience of patients and staff alike.
The role will also include responsibility for budget management, facilitating the annual planning and governance processes and recruitment
To support, and at times deputise, the Service Manager in their duties. This will include interactions internal and external stakeholder.
To participate in the CSU bronze command rota providing operational support and decision making to the ward teams aiding patient flow throughout our CSU.
About us
The Endocrinology service is a regional tertiary centre which provides high quality care for people living with endocrinology conditions.
The endocrinology department delivers around 15,000 outpatient appointments per year with an active caseload of approximately 11,000 patients.
The department provides clinical services in all the major branches of endocrinology including pituitary disorders, osteoporosis and bone disease, endocrine late effects of cancer, thyroid cancer, neuroendocrine tumours, thyroid eye disease, antenatal endocrinology, transitional endocrine (with paediatric colleagues) and lipid disorders.
For many of these subspecialties they attract tertiary referrals from outside the 750,000 individuals who live in Leeds.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles.
As such, all our job adverts are subject to this policy and we reserve the right to close,
delay or remove adverts while this process is completed.
If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
The post holder provides management support to the CSU. He / she will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.
The post holder will also work with members of their CSU and other senior managers in the strategic development of services.
This will include strategic and operational business planning and monitoring,
and the development of relationships with key internal and external partners.
The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that objectives are achieved.
3.JOB DIMENSIONS
Devolvedresponsibility for both pay and non pay budgets in the CSU
Responsiblefor staff who may work Trust-wide across several disciplines and clinicalspecialties
Assistin the performance management of the CSU
Linemanage administrative, clerical and secretarial staff within the CSU, and takemanagement responsibility for their personal development and performance review
Responsiblefor the procurement of medical and scientific capital equipment
Assistin the operational aspects of major service and capital planning, AcuteServices Reconfiguration,
Making Leeds Better
Contributeto developing and sustaining capacity and capability in the CSU
Leadspecific project work on behalf of the Service Manager
Deputisefor the Service Manager, as directed
5.KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Essential
Educatedto degree level or equivalent professional qualification / experience
Evidenceof successful operational management in a multi-professional environment
Experienceof day-to-day people management and ability to develop others
Experienceof budget planning and management
Operationalplanning and implementation
Understandingof the NHS modernisation agenda
Demonstratesstrong analytical skills
Negotiationand influencing skills and diplomacy
Abilityto communicate in a complex service
Evidenceof developing effective working relationships within and beyond employingorganisation
Effectiveteam leader
Experienceof strategic planning and options appraisal
Knowledgeof financial and commissioning frameworks
Knowledgeand experience of workforce and capacity planning, managing waiting lists, anddelivering business plans
Experiencein working in partnership with others to develop, implement and evaluatepolicies and strategies, including managing change
6.THE LEEDS WAY VALUES
Ourvalues are part of what make us different from other trusts, so we see this asa strength, as well as a responsibility.
They have been developed by our staffand set out what they see as important to how we work. Our five values are :
Patient-centred
Collaborative
Fair
Accountable
Empowered
Allour actions and endeavours will be guided and evaluated through these values
Additionallythe following are core values which relate specifically to this post :
Thebeliefs and attitudes that underpin effective performance within the job role.Emphasis should be on the requirements of the role not the individual whencompleting this section.
Examples might include : quality focus, mistakes areused as a continual learning experience, honesty, integrity etc.
CORE VALUES
Commitmentto ensuring the delivery of high quality evidence based care
Professionalimage and positive approach to problem solving.
Maintainpositive working relationships with others
Commitmentto own personal and professional development and the development of otherswithin the team.
Honestand fair minded with a positive attitude to change.
Willingnessand ability to travel around and between Trust sites, and to key stakeholders.
Promotesa culture of equality, mutual respect, and diversity
Isregarded as having integrity and trusted by others
7.WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
LeedsTeaching Hospitals NHS Trust is part of the West Yorkshire Association of AcuteTrusts (WYAAT), a collaborative of the NHS hospital trusts from across WestYorkshire and Harrogate working together to provide the best possible care forour patients.
Bybringing together the wide range of skills and expertise across West Yorkshireand Harrogate we are working differently, innovating and driving forward changeto deliver the highest quality care.
By working for Leeds Teaching HospitalsNHS Trust this is your opportunity to be a part of that change.
WYAATis the acute sector arm of the West Yorkshire and Harrogate Health and CarePartnership, one of the largest integrated care systems in the country.
ThePartnership's ambition is for everyone to have the best possible health andwellbeing, and the work of WYAAT, and each individual trust, supports thatambition
8.CORE BEHAVIOURS AND SKILLS
Abilityto work under significant and sustained pressure and to highly demanding andoften conflicting timescales.
Abilityto maintain systems for keeping abreast of changes in the NHS and their impacton the CSU
Commitmentto team working with the ability to take personal responsibility for difficultdecision making
Abilityto monitor, maintain and improve service delivery
Awarenessof strategic direction and ensure local business plans take account of theoverall direction of the TrustAbility to communicate and network effectively,negotiate and influence others taking into account the multi-professional andorganisational cultures
Highlydeveloped communication skills to enable the development of workforce andcapacity planning and ensure that departmental business plans and continuallychanging service plans and schedules are updated to meet service needs
Abilityto produce a range of documents to varying audiences, both internal andexternal to the Trust some of which is of a confidential, sensitive orcontentious nature
Possesschange management skills to include service reconfiguration
Abilityto establish processes and systems within the CSU to develop and monitorfinancial and business plans across specialist services working collaborativelywith other CSUs
9.CORE KNOWLEDGE AND UNDERSTANDING
Demonstratesan understanding of both the NHS culture and of the cultures of the differenthealth professional groups
Soundunderstanding of the NHS modernisation agenda to include priorities from theDepartment of Health, TDA, National, Local and Trust Targets
Workwithin the Trust's Standing Orders and Standing Financial Instructions andClinical Governance arrangements
Workwithin the Trust's Capital and Corporate Planning procedures
Understandingand experience of effective information analysis, data interpretation andpresentation, and software applications essential for communicating business,finance and workforce plans
Goodsound knowledge and understanding of writing comprehensive business cases
Workwithin the Trust's HR guidance and toolkits for HR processes to includeworkforce planning, recruitment and selection, honorary contracts
Understandingof Trust Policy and Procedure, HR / Risk Management / Clinical Governance
Understandingof Commissioning, contracting and service agreements to include payment byresults
Understandingof management and operational arrangements in the Trust
Person Specification
Experience
Essential
- Significant experience of middle management level
- Specialist knowledge of managing multi-professional teams underpinned by formal management training
- Successful operational management in a multi-professional environment
- Day-to-day people management including appraisal and objective setting, recruitment and retention
- Management of complex budget
- Operational planning and implementation including strategic planning and options appraisal, and change management
- Recruitment, selection and retention of senior key personnel within the organisation; attendance and workforce plans
- Able to develop effective working partnership skills within and beyond employing organisation
- Able to deliver outcomes within a culture of ambiguity
- Presentation skills using a variety of options and software packages.
- Ability to manage teams based on different sites across the organisation
- Manage clinical and business risks developing action plans to improve performance.
Desirable
NHS management experience
Qualifications
Essential
- Educated to degree level or equivalent professional qualification / experience
- Management qualification or post graduate diploma.
- Career progression through continuing professional development
Desirable
Masters level in a related field
Skills & behaviours
Essential
- Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
- Negotiation and influencing skills and diplomacy
- Working well under pressure of time and resources
- Knowledge of the working of the NHS and wider healthcare system within England
- Understanding of the NHS modernisation agenda.
- Knowledge and practical understanding of financial and commissioning frameworks
- Workforce and capacity planning, managing waiting lists and developing business cases
- Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety;
HR Guidance and toolkit; Attendance Management
- Fair, honest and consistent in approach
- Change management skills including service reconfiguration
- Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
- Able to develop effective working partnership skills within and beyond employing organisation
- Ability to manage teams based on different sites across the organisation
- Manage clinical and business risks developing action plans to improve performance.
- Able to deliver outcomes within a culture of ambiguity
▶️ Business Manager
🖊️ Leeds Teaching Hospitals
📍 Leeds