Service Manager Clinical Genetics

Service Manager Clinical Genetics

Job description

Job summary

Anexcellent opportunity has arisen for an experienced and enthusiastic manager tojoin our Clinical Genetics team within the Pathology Clinical ServiceUnit.

Genomic Medicine is an excitingand rapidly developing area and is influencing a vast range of clinicaldecision-making. The Clinical Genetics service will need to adapt and respondto its increasingly important role both within the Trust and regionally.

Inconjunction with the Clinical Lead and Genetic Counsellor Manager, you willhave a pivotal role in delivering the vision for the service, and beresponsible for the operational management of the Clinical Genetics department.







Ouraim is to deliver the highest quality service for our patients every time andwe are consistently looking to improve our services in order to do so.

You willneed a strong focus on improving patient care through the development anddelivery of high quality clinical services.

We are looking for someone who is able to engage with the clinical teamsto provide visible leadership, prioritise workload, challenge appropriately,and be flexible in dealing with and responding to change.

You must have goodrange of interpersonal and communication skills and have the ability to builddevelop and motivate a team effectively.

You will have line managementresponsibility for the administration staff supporting the department.

Interviewsare provisionally scheduled for 25th September.

Expected Shortlisting date 18 / 09 / 2024

Main duties of the job

The Clinical Genetics service manager will operationally manage the regional Clinical Genetics service to deliver high quality,





effective and efficient post holder will report to the General Manager and work in partnership with senior colleagues within Pathology and the wider Trust, to ensure delivery of the portfolio of Pathology CSU activities within a financially sustainable model.

The Service Manager will be responsible for a complex programme of interdependent projects that span a number of CSUs and the development of financially affordable solutions to capacity and quality constraints and the integration of services across the health economy.

This will enable the development, delivery and maintenance of performance targets and plans.

Genomic Medicine is rapidly developing and influencing a vast range of clinical decision-making. The Clinical Genetics service will need to adapt and respond to its increasingly important role within the Trust and the region.







Working in partnership with clinical staff, commissioners, managers and service users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised.

The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity.

About us

Ourvalues are part of what make us different from other trusts, so we see this asa strength, as well as a responsibility.

They have been developed by our staffand set out what they see as important to how we work. Our five values are

Patient centred

Collaborative

Fair

Accountable

Empowered







Allour actions and endeavours will be guided and evaluated through these values

Additionallythe following are core values which relate specifically to this post

Commitment to ensuring the deliveryof high quality evidence based care

Professional image and positiveapproach to problem solving.

Maintain positive workingrelationships with others

Commitment to own personal and professionaldevelopment and the development of others within the team.

Honest and fair minded with apositive attitude to change.

Leeds Teaching Hospitals is committed to our processof redeploying at risk members of our existing workforce to new roles.

Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed.







If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions

Job description

Job responsibilities

BusinessDelivery and Operational Service Delivery

To lead on the delivery ofoperational service targets within the Clinical service Unit to ensure thatincome is maximised and targets achieved.

To line manage the Clinical GeneticsBusiness support manager Manager, and have overall accountability for theperformance of the patient administration function, ensuring services aremanaged within agreed budgets.

To ensure the development ofeffective business systems and procedures within the Directorate.







To ensure that robust activity andfinancial management systems are in place to maintain business continuityduring planning and commissioning of the service plans.

To monitor contract activity andensure that systems are in place to deliver planned contract activity.

To ensure that appropriate riskmanagement strategies are developed and that the risk register is updatedregularly to reflect the current issues facing the service.

Delegated budget holder

To be involved in budget setting forservices

To create, collate, interpret,analyse, data to turn into useful information to enable Clinical Service Unitto monitor and control performance and quality along with changes in financialactivity modelling.

This includes the use of formulae.







Participate and deliver qualityassurance checks and visits within the clinical environment wards,outpatients etc. with matrons to review the environment, equipment and ensureit meets the necessary standards.

Participate in quality assurance offacilities for example, when commissioning / relocating services, to ensure thatfacilities comply with national guidelines and legislation.

ServiceDevelopment

To take lead responsibility fordeveloping a robust project management framework to support the delivery ofservice changes, including the preparation of a detailed project plans, keyoutcomes, deliverables and timescales.

To ensure that projects aredelivered within the available resources and to the agreed timescales,providing regular highlight reports to the Clinical Service Unit, GeneralManager.







To play a leading role in project groupsensuring that the work of various sub groups are on track, that the project asa whole is coordinated and that significant issues / problems are raised in atimely manner, enabling early remedial action if required through thedevelopment of options and recommendations to mitigate risk.

To propose changes to processes,procedures and patient pathways. To lead on developing new processes andprocedures, supporting development of clinical protocols and models of deliveryat regional level.

To identify areas of improvementwithin the service and lead on the development of required changes to impact onaccess, quality, performance and finance.

Sometimes these service developmentswill have a national profile.

To be involved in the developmentand creation of policies, some of which may impact on other Regionalorganisations and units, District General Hospitals etc.

To implement and performance manageadherence to Trust and departmental service policies.

To ensure active engagement andownership of key stakeholders in the project liaising with key professionsincluding clinicians, managers, nursing, service users and planners.

To act as a change agent, consultingwith all involved parties, gaining agreement and approval for new ways ofworking. Ensure new patterns of work aremonitored and evaluated.

To establish and maintain aneffective communications strategy, to ensure that all stakeholders are fullyinformed.

To take the lead on the developmentof revised finance and activity plans, working closely with clinical andfinance colleagues to identify the costs of the agreed packages of care , and arevised pricing structure.

To represent the Trust in discussionwith commissioners about any revisions to activity levels, prices, and servicespecifications

To work with the Lead Clinician, andCounsellor Manager to develop business cases for equipment or staffing.

To develop and deliver on amarketing strategy for the service units

To ensure training and induction packages arein place for all staff groups.

GeneralManagement

To deputise where appropriate forthe CSU General Manager

To attend and contribute as a keymember at the Clinical Service Unit Team meetings

Investigate complex complaints inline with the Trusts Complaints Procedure and ensure that all complaints areused positively to improve service deficiencies

ResearchAudit Activity

Tocontribute to staff surveys, Clinical Service Unit patient experience surveysetc to identify areas of improvement.

Toregularly conduct audits such as secretarial audits, outpatient follow ups, readmissions,monthly key performance indicators, length of stay, theatre utilisation,delayed discharges.

Supportthe setup of clinical trials, work with clinical and research teams to monitorthe recruitment of patients and ensure the business process that co-ordinatesthe R&D; programmes are effective.

Healthand Safety Risk Management

All staff are responsible forworking with their colleagues to maintain and improve the quality of servicesprovided to our patients and other service users.

This includes complying at all times with theLeeds Teaching Hospitals NHS Trust Policies, including Health and Safetypolicies, in particular by following agreed safe working procedures, andreporting incidents using the Trust Incident Reporting system.

InfectionControl

The jobholder must comply at alltimes with the Leeds Teaching Hospitals NHS Trust Infection Control policies,in particular by practising Universal Infection Control Precautions.

Handhygiene must be performed before and after contact with patients and theirenvironment.

Equalityand Diversity

The jobholder must comply with allpolicies and procedures designed to ensure equality of employment and thatservices are delivered in ways that meet the individual needs of patients andtheir families.

No person whether theyare staff, patient or visitor should receive less favourable treatment becauseof their gender, ethnic origin, age, disability, sexual orientation, religionetc.

Patientand Public Involvement

The Trust has a statutory duty toinvolve patients and public in evaluating and planning services. All staff has a responsibility to listen tothe views of patients and to contribute to service improvements based onpatient feedback.

Trainingand Personal Development ContinuousProfessional Development

The jobholder must takeresponsibility in agreement with hisher line manager for hisher own personaldevelopment by ensuring that Continuous Professional Development remains apriority.

The jobholder will undertakeall mandatory training required for the role.

Respectfor Patient Confidentiality

The jobholder should respect patientconfidentiality at all times and not divulge patient information unlesssanctioned by the requirements of the role.

COMMUNICATIONAND WORKING RELATIONSHIPS

Key stakeholders : CSU triumvirate team

CSU triumvirate team

Clinicians Medical and Counsellor staff

Managers

Regional Service Users

Business Unit Supply Personnel

Developing presentations to leadinfluence and engage with multidisciplinary teams.

Negotiation and influence outside ofown service eg with other Clinical Service Units and specialties.

Person Specification

Skills & behaviours

Essential

- Ability to analyse complex information to support managerial decision making.
- Strong financial management skills; able to independently manage complex income and expenditure budgets and deliver cost improvement schemes.
- Good communication, presentation & interpersonal skills
- Performance management skills.
- Strong prioritisation skills with the ability to manage competing demands.
- Able to influence, negotiate and build working relationships.
- Self motivated, highly organised, Focussed and results oriented and can lead and deliver through others.
- Ability to cope with high levels of pressure
- Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.

Desirable

- High degree of report writing skills.
- Ability to cope with high levels of pressure
- Able to influence, inspire, and effectively work with those around him / her
- Aptitude to be a self starter in keeping up to date and increasing depth knowledge of the genomics agenda
- Skills and knowledge relating to private income generation and marketing skills.

Other Criteria

Essential

- Motivated and enthusiastic.
- Assertive & decisive.
- Excellent time management.
- Sensitive to staff issues.
- Confident / assertive in own abilities.
- Able to adapt to rapid change.
- Able to work well under pressure and prioritise effectively.
- Active and passionate interest in and good knowledge of NHS issues at the current time and particularly the genomics agenda.
- Resilient and tenacious.

Experience

Essential

- Experience at middle management level in the NHS, including business planning and budgetary management and service improvement.
- Able to prepare business cases / lead others through the process.

Desirable

- Experience in presentation, coaching and facilitation.
- Experience of influencing in local network or integrated care models
- Experience of service user engagement programmes and coproduction

Qualifications

Essential

- Graduate Degree level qualification.
- Study at Masters level or the equivalent in relevant experience
- Understanding of the Health and Social care management environment and roles and responsibilities within it.
- Ability to assimilate and coordinate various agendas prioritising appropriately.
- Performance management methodology

Desirable

- Management Qualification.
- Masters degree in relevant subject
- Business Qualification (Diploma Level)
- Virginia Mason Lean for Leaders full Qualification

▶️ Service Manager Clinical Genetics
🖊️ Leeds Teaching Hospitals
📍 Leeds