11 Oct
Citi
London
Job description
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving andmunication to Citi's Securities Service Team.
By Joining Citi, you will be part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team / Role Overview :
The Account manager within Securities will be responsible for ensuring that Citi is delivering a best-in-class client experience and for implementing an appropriate service deliveryernance structure focused on proactive client management.
The Securities Service business covers Custody,
Securities Finance, Funds Services and Execution Services. It is within the remit of the Account Manager role to act as an advocate for the client within Citi.
The role will require the candidate to collaborate with all regional stakeholders to ensure are fully aligned in execution of Service strategy
What you'll do :
- Positively contribute to the Account Management strategy execution at a country and regional level.
- Implement and monitor required policies and controls within the team.
- Create collaborative relationships with the client(s) and act as trusted advisor on service related matters and proactively manage clients through the provision of excellent customer service and understanding their strategic goals and needs.
- Lead resolution of escalated operational and service issues in path to green. Help clients navigate Citi's operational Subject Matter Experts.
Arrange subject matter discussions / reviews as required.
- Set the standards and instill a culture of exceptional client service across the operational teams servicing assigned clients.
- Establish appropriate localernance and feedback processes to ensure full transparency around client needs and issues.
- Be a client advocate within the business and be the accountable owner ofplex cross function service issues.
- Lead client service reviews and Due Diligence Visits, attend Board Meetings with respect to operational performance.
- Own client service review meetings ensuring quality metrics and data are presented. Share service review results internally and ensure any resulting action items are managed to conclusion.
- Solicit feedback from the client on a regular basis re client sentiment and drivers behind any amber / red ratings. Identify clear path,
owner and target date for return to green.
- Oversight of significant client change initiatives and co-ordination of client change delivery for non-contractual change clients.
- Ensure clients receive notices and updates on all planned changes, including Citi driven, client driven and regulatory driven change.
Ensure clients are fully operational and satisfied post go-live.
Support Sales / Client Executives in pre-RFP information requests and client due diligence sessions.
What we'll need from you :
- Good knowledge of the Securities Services industry.
- Proven track record of client management.
- Experience of managing by influence and demonstrated ability to manageplex issue resolution.
- Self-starter, good problem solver, results oriented.
- A strong understanding of the regulatory, risk and control environment impacting our business.
- Bachelor's degree / University degree or equivalent experience.
- Master's degree preferred.
What we can offer you :
We work hard to have a positive financial and social impact on themunities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive apetitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as :
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee assistance program.
- Pension plan.
- Paid parental leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Alongside these benefits Citi ismitted to ensuring our workplace is where everyone feelsfortableing to work as their whole self every day.
We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group : Institutional Sales
Institutional Sales
Job Family :
Account Management
Account Management
Time Type : Full time
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.
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Job ID 24760367