11 Oct
Maidstone and Tunbridge Wells NHS Trust
Maidstone
Job description
Job overview
Are you an enthusiastic leader who thrives on staff engagement and patient experience?
An exciting opportunity is available for an experienced Supervisor / Team Leader to join us on a secondment for 12 months, in our fast paced Clinical Administration Unit within Specialist Medicine, you will be managing a large team of administration staff, in supporting with bookings and coordinating patient pathway's from referral to treatment (RTT).
You must have excellent people management and organisational skills. Computer skills are essential as well as the knowledge of a wide range of systems including Sunrise, PAS and ERS.
Knowledge of waiting list management, validation, and managing Patient tracking Lists (PTL)
would be desired.
You must be methodical and organised in your approach and thrive on the opportunity to make difference.
If you enjoy leadership, staff development and being part of a large friendly, supportive, proactive team, this could be the job for you!
Main duties of the job
To be a leader for all administrative staff, as well as overseeing patient pathway's to ensure maximum productivity. Undertaking regular 1 : 1's and yearly appraisals with staff, and encourage staff development.
Understand the roles and responsibilities within the CAU, and ensure that staff are supported and expectations are met.
You must manage your own workload dealing with and resolving issues as and when they occur, without direct supervision on a daily basis, and ensure confidentiality is maintained at all times, as well as target dates.
Alongside the Assistant General Manager, be an advocate for change and support in developing the service.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.
We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW,
we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career.
We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.
We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.
Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible.
You can find out more here : Access to Work : get support if you have a disability or health condition : What Access to Work is - GOV.UK (www.gov.uk)
Interview Date : TBC
Person specification
Experience
Essential criteria
- Previous experience of leading a team in a customer service environment
- Experience in people management skills
- Understanding of the requirements regarding patient confidentiality
- Excellent computer skills word / excel
- Ability to organise and prioritise own workload
- Educated to degree level or equivalent experience
Desirable criteria
- Understanding of 18 Week and Cancer Targets
- NHS experience
- Experience working an acute environment
Skills
Essential criteria
- Excellent computer skills word / excel
- Strong communication skills (written and oral)
- Ability to manage staff rotas to match phone and administrative workloads
- Ability to work using own initiative
- Ability to organise and prioritise own workload
Desirable criteria
- Understanding of Health Records legislation
▶️ Receipt and Distribution Specialist - Internal Only
🖊️ Maidstone and Tunbridge Wells NHS Trust
📍 Maidstone