11 Oct
Catch22
Manchester
Job description
Job Description
Following the award of a new contract with Greater Manchester Combined Authority, we are looking for a Team Leader to join our Greater Manchester Victim Service.
As Team Leader, you'll lead a team of Victim Care Coordinators who manage a caseload of victims of crime across the Greater Manchester area.
You will be accountable for creating an environment in which staff are engaged and empowered to achieve the best possible outcomes for service users, whilst working with the Deputy and Head of Service to ensure that our commissioners (Greater Manchester Combined Authority) and other partners remain informed and satisfied with the provision of our services.
In addition to your team leadership responsibilities, you'll also manage a small caseload of our most complex or sensitive cases, and support the growth of the team's expertise in one of the following areas :
- Domestic Abuse
- Sexual Violence
- Children and Young People
- Gangs and Knife Crime
- Modern Day Slavery
- Hate Crimes
- Equality, Diversity and Inclusion
- Fraud
- Radicalisation
Click here to download the full job description
Qualifications
We are looking for someone with the following skills, abilities and experience :
- Experience of leading a team, supporting and developing people to deliver high quality services.
- Knowledge of the criminal justice sector, preferably with knowledge of the challenges faced by victims of crime.
- Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.
- Knowledge of safeguarding
- Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
- Good communication written and verbal communication. Able to actively listen and understand the needs of service users.
Communicate solutions to solve problems effectively for supporting service users.
Additional Information
Contract : Full-Time, Permanent
Hours : 37.5 hours per week
Salary : £31,200
Location : Manchester. Based in Greater Manchester Police HQ in Newton Heath for 2 days per week, with the rest of time spent at home or in the community.
Interview process : Two stages - screening interview (via Teams OR mobile) then face-to-face interview (in Manchester, Greater Manchester Police Headquarters)
If you have any questions about the role or recruitment process, you can email [email protected].
Successful admission to post subject to enhanced DBS check,
police vetting check (NPPV Level 2, and employer Right To Work in the UK check.
Please be aware that a requirment for the NPPV Level 2 check is that the candidate has lived in the UK for a minimum of 3 years with very rare exceptions.
Access to a personal vehicle and ability to drive legally is a requirement for this role.
Shift patterns :
Hours and days worked will change week-by-week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.
Every 4 week term will include one working Saturday (with a non-working week day during that week) and one Sunday on call.
Shift start times and end time will be between 0800-1800 and be a 7.5 hour work day.
Please note in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.
The post-holder must have right to work in the UK. Catch22 does not currently provide a license to sponsor visas but please see this register to see those that do.
See the benefits of working for Catch22 here .
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services.
Diversity and Inclusion is part of what we do every day,
working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation.
In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management.
This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.