11 Oct
IMCD
Great Britain
Job description
Account Manager
IMCD . based in Rotterdam, The Netherlands, is a leading global distribution partner and formulator of speciality chemicals and ingredients.
IMCD is an expert solutions provider and adds sustainable value to the supply chain. Every day professionals focus on providing the best service through commercial and operational excellence.
The company is mindful of the role they play in creating a better planet for all and formulates with consciousness and executes with care, to address business challenges of tomorrow, in partnership and transparency.
In 2023, with over 4,700 employees, IMCD realised a revenue of EUR4,443 million. IMCD .’s shares are traded at Euronext, Amsterdam (symbol : IMCD)
and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.
Background and Role
IMCD UK is based in Sutton, Surrey, and employs over 230 people. The role of an Account Manager within the Pharmaceuticals business unit is to develop new business and secure current business within the Pharmaceuticals Business Unit (BU).
The role involves the cross-selling of a diverse product portfolio from best-in-class suppliers, fostering close customer relationships through regular, virtual / remote customer interactions, and driving business growth through close collaboration with the team.
This role offers the successful candidate an excellent opportunity to utilise and develop their technical and commercial management skills, within a dynamic multinational company environment.
Your responsibilities at IMCD :
Managing, nurturing, and growing a portfolio of existing and prospective customer relationships through regular remote touchpoints (.
email,
telephone, virtual conferencing) and with face-to-face visits, and by directing them, where appropriate, to the MyIMCD portal
- Proactively identifying and delivering new business opportunities, ensuring a healthy pipeline is maintained in collaboration with other Account Managers and Development Managers in the Pharmaceuticals BU
- Working closely with Field- and non Field-based Account Managers, Development Managers, Product Managers and Technical Managers, reciprocating support and technical expertise to respond to customers formulation and technical questions, whilst also proposing solutions to enhance our product offering basis your understanding of our customer needs
- Developing a sales strategy in line with budget expectations,
continually monitoring sales and other KPIs to ensure that budget and margin targets are achieved, using data insights to identify and take appropriate and timely action accordingly
- Understanding customer needs in order to propose solutions to enhance our product offering and increase product penetration
- Regularly contributing to portfolio gap analysis, working with the Development Manager in identifying new Principals accordingly
- Developing project ideas in conjunction with colleagues to establish target applications / innovations for promotion to the appropriate customer groups.
- Introducing and promoting new product offerings from principals utilising all potential unique selling points,
attending relevant internal and Key Principal product application training as required to ensure the appropriate level of knowledge of the Pharmaceuticals business unit product portfolio is developed and maintained
- Conducting market research and identifying current and upcoming trends within the Pharmaceuticals market to ensure we remain relevant to our customers and suppliers
- Following up on repeat orders to ensure both customer and supplier supply chains remain within agreed timescales
- Setting up new customers on Salesforce and MyIMCD
- Progressing product setup, product enquiries and business opportunities in a timely manner, fully utilising the CRM system (Salesforce) to enter and update customer information, adding samples, opportunities, quotations, price renewal campaigns, etc.
where these are not otherwise directed through automated channels
- Supporting special projects as defined by business needs and agreed with Business Unit Manager
- Any other ad hoc tasks as required
Ideal Candidate :
- A commercial background is preferred, ideally gained through experience within the Pharmaceuticals sector A degree in a scientific discipline (preferably Chemistry), or equivalent industry experience, is desirable
- A dynamic self-starter with excellent communication and interpersonal skills that enable effective interactions with commercial and technical contacts from a range of companies and internal stakeholders
- Driven by the need to achieve sales growth and have a resilient, persistent approach when faced with difficulties and challenges
- Highly numerate and analytical, with the ability to utilise data to inform actionable strategies to deliver sales targets and meet the Company’s goals
- Self-motivated, disciplined, with good organisation, prioritisation, and time management skills. Able to work under pressure to meet deadlines and to prioritise accordingly
- A team player, working collaboratively with both the team and other internal stakeholders to enable IMCDs success
- Dynamic presentation skills and able to execute in one-to-one situations as well as large groups
- IT literate with a working knowledge of Microsoft Office including Outlook, Excel, Word, and PowerPoint, and experience of working with CRM systems
Other information
- Over 4,700 staff globally,
over 230 in the UK
- Home-based, with local / international travel required in line with KPIs
- Standard working hours, 37.5 hours per week, Monday-Friday.
- 25 days holiday + great benefits
▶️ Account Manager
🖊️ IMCD
📍 Great Britain