11 Oct
Manchester Metropolitan University
Manchester
Job description
Senior Finance Assistant - Permanent role and Fixed-term contract for 12 months
We are looking for two enthusiastic and proactive Senior Finance Assistants to join the Finance Service and Support Team on a permanent and fixed term (12 months) basis.
The team is a busy multi-service team, providing customer facing support, advice services and cashiering transactional activities.
The team handles a high volume of enquires from our students and staff and we are looking for professionals with the customer service skills and financial knowledge to support these enquiries.
Key Responsibilities :
- Reconcile University income and expenditure, including accurate posting of all income
- Ensure security and control of all cashiering functions, investigating errors, reporting and resolution of discrepancies
- Provide advice, guidance and support to staff and students
- Provide a high level of customer service when dealing with staff and students
- Reconcile a range of financial data from multiple systems
- Provide ongoing training, guidance and support to colleagues across the University in relation to a wide range of financial matters
Key Requirements :
- Have experience of working within a customer service role dealing with customer enquiries
- Have experience of working in a busy financial environment processing large transaction volumes
- Be good at problem solving, thorough and precise with your approach to work
- Be proactive with the ability to prioritise and manage workload
- Be skilled in the use of Microsoft Office 365 (Excel, Outlook, Word) and SAP or similar finance systems
This is a great opportunity to join a friendly team, focused on delivering an improved service to all our customers and under-pinned by a Customer Service Excellence Accreditation award.
We also provide development and upskilling opportunities within the team.