Operations Manager

Operations Manager

Detail London, specialising in recruitment has an exciting opportunity for a driven Operations Manager/Contract Operations Manager to join our client partner's London team.

Role Description: Operations/Contract Delivery Manager – London

This fast growing company is a market leader in assisted care technology, revolutionising social care by leveraging advanced connected technologies ensuring the safety and connectivity of elderly and vulnerable individuals, empowering them to maintain independence in their own homes.

They specialise in delivering large scale care technology contracts for local authorities, the NHS, housing associations, and sheltered accommodation providers across the UK and continue to scale rapidly.







We’re looking to recruit an Operations Delivery Manager who will drive delivery and operational management of multiple contracts. This role is pivotal in mobilising new contracts, managing the performance and teams of existing contracts, ensuring the optimisation of team performance on each contract are meeting KPi’s and delivering.

We’re looking for someone with 8-10 years + operational/contract experience with gravitas and leadership with the team and clients, who has managed 20+ people in previous roles. P&L; experience would be advantageous but not essential.

The successful candidate will be expected to provide commercial leadership and contribute to the development and implementation of best practices in contract management as well as being completely hands on in this undefined growth market.

Key Responsibilities:

Strategic Delivery and Mobilisation:

- Lead the strategic delivery of multiple contracts.
- Oversee the mobilisation of new contracts,





ensuring all contractual obligations are met from the outset.

Operational Management:

- Manage the day-to-day operational delivery of contracts, including team leaders and delivery teams.
- Ensure the optimisation of team hiring, balance, and performance to meet contract requirements.
- Monitor and manage the P&L; for assigned contracts, ensuring financial targets are met.
- Be the ‘Contract Lead’ for the Client.

Risk Management:

- Identify and manage risks within key contracts, implementing mitigation strategies as necessary.

Reporting and Intelligence Sharing:

- Develop and produce effective reporting mechanisms and intelligence sharing across contracts.
- Ensure timely and accurate reporting to senior management and stakeholders.

Commercial Leadership:







- Provide commercial leadership across the team and organization.
- Contribute to the development and implementation of best-in-class contract management and commercial practices.
- Develop and share good practice, tools, templates, policies, and technology to enhance contract management processes.

Qualifications and Experience:

- 8- 10 years + of experience in contract or operational management - ideally managing teams of larger than 20 colleagues.
- Experience in a large outsourced support services business or in large-scale commissioned local authority outsourced services is highly desirable.
- Proven track record in managing multiple contracts and teams to achieve strategic and operational goals.






- Strong commercial acumen with experience in managing P&L; and financial performance of contracts.
- Excellent leadership and team management skills, with the ability to inspire and develop high-performing teams.
- Strong risk management skills, with the ability to identify, assess, and mitigate risks effectively.
- Excellent communication and reporting skills, with the ability to produce and present high-quality reports and intelligence.
- Be the ‘Contract Lead’ for the Client(s), ensuring KPI’s and contractual commitments are met.

Personal Attributes:

- Results-driven with a focus on achieving performance targets and objectives.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Excellent interpersonal skills,





with the ability to build strong relationships with stakeholders at all levels.
- Committed to continuous improvement and the development of best practices in contract management.

▶️ Operations Manager
🖊️ Detail London
📍 London