Complex Care Case Manager – Newcastle upon Tyne, Tyne & Wear – Care Appointments

Complex Care Case Manager – Newcastle upon Tyne, Tyne & Wear – Care Appointments

Clinical Case Manager (non-nursing)
£32-35K plus £1500 quarterly bonus
Newcastle/Northeast with Remote Working
Full-time, 35+ hours per week
We are seeking a motivated Complex Case Manager who is dedicated to positively impacting our clients and promoting a positive atmosphere within their care team. As a leader, you will inspire team members to reach their full potential and provide top-quality, individualized care. Your friendly, supportive, and professional approach will set a high standard for person-centered care. Join us in creating a caring community that values and uplifts both clients and staff members, and your role will be instrumental in this mission.
Responsibilities:
* Act as a role model,





fostering a supportive environment to empower staff in delivering quality care.
* Uphold internal and external standards, adhering to CQC regulations, contractual requirements, NICE guidelines, company best practices, and Equal Opportunities.
* Take joint ownership of a caseload of complex clients and manage their care package holistically, in collaboration with their appointed Nurse Case Manager.
* Develop, review, and implement client care plans and risk assessments following CQC regulations and best practice guidance.
* Co-ordinate and lead the transition and ongoing continuity of all allocated complex care packages, working with clients, professionals, and Nurse Case Managers.
* Maintain high standards of documentation and record keeping in compliance with CQC, national legislation, and local standards.
* Conduct regular auditing of records and daily evaluation notes, reporting trends and taking appropriate actions.






* Inform the Service Manager of any issues that may impact the quality of care or the health and safety of clients and healthcare workers.
General:
* Comply with the Company's procedures regarding Conduct and Confidentiality.
* Take responsibility for personal health and safety, as well as the health and safety of others.
* Continuously develop professional skills through relevant training and updates.
* Ensure systems and databases are kept up to date.
* Complete any other tasks assigned by the Line Manager within the scope of the position.
Employee Benefits:
* 25 days of paid holiday
* 8 days of paid Bank Holiday
* Extra day off for your birthday
* Opt-in to work-based pension
* Full support and guidance to perform job responsibilities effectively






* Opportunities for career progression and continuous professional development (CPD)
* Full induction provided
* £1500 quarterly bonus
For more information or to apply please contact Chloe at Connect Care Recruitment.
Alternatively, click APPLY now

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▶️ Complex Care Case Manager – Newcastle upon Tyne, Tyne & Wear – Care Appointments
🖊️ Important Business
📍 Newcastle upon Tyne