10 Oct
hackajob
London
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Company description
Edenred PayTech is the core payments engine for Edenred globally, enabling seamless payment experiences. Edenred PayTech connects Edenred to the global payments ecosystem including Mastercard, Apple Pay, Google Pay, Faster Payments in the UK, and Elo in Brazil. Edenred (listed on the CAC 40 Euronext Paris stock exchange) has more than 12,000 employees globally committed to making the world of work a connected ecosystem that is safer, more efficient,
and more responsible every day.
Job Description
Reporting to – Internal Support Manager
They are now hiring an Internal Support Engineer to Edenred PayTech, to specifically service their brand new London, Paddington offices.
Due to significant growth in 2023, they now need to scale their IT Support functionality to support the London office, but also service the wider business, working alongside an internal support team of 4, and a wider team of 7.
Working from a ticket system (Jira), you will provide 2nd line support either remotely using emails or Teams, or in-person when on-site.
What you will be doing:
Second-line support – remotely by email, Teams, and in person – using the Jira ticketing system
Taking ownership of an issue up to the point of resolution or escalation
Act as an escalation point for other engineers
Installation, Updating and troubleshooting Windows Server 2008 - 2019
Configure and deploy staff laptops
Responsible for continually updating Jira job notes and confluence support documentation
Following helpdesk procedures and policies
Ordering, recording, configuring, and distributing peripherals
Ensuring that the Service Level Agreements (SLA) are always adhered to
Remaining up to date with the latest technologies and platforms
Other duties may include disposal of old equipment and administration of various supplier portals.
Assist with the auditing of software and hardware, as well as helping with Company related IT projects
What they want from you:
3 - 5 years’ experience working in IT Support role
Microsoft Windows Server 2008 – 2019 Installation, Updating & Troubleshooting skills
Server administration (for example: Active Directory, DHCP, DNS, and Group Policy)
VMware vSphere (or other Virtualisation Experience)
Microsoft Windows 10 – General knowledge, Installation & Troubleshooting skills
Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.
Knowledge of all recent versions of Microsoft Office including 365 and Microsoft Teams
Knowledge of Network / Internet connectivity
Knowledge of Antivirus Software
Ability to work independently and be an integral part of the team
Desirable:
Office 365 and Exchange administration.
Kaspersky Antivirus Software
Jira / Confluence
SCCM
Remote Desktop Services (RDS)
PowerShell Scripting
Linux Exposure
Why Edenred PayTech?
They are a subsidiary of the Edenred group a Mastercard Principal Member, and an FCA Electronic Money Institution,
offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.
They work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).
As an Edenred employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get:
25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years’ service, and 1 day a year up to 35 days in total
Hybrid working environment
Income protection
Life insurance (4x salary)
Wellbeing Employee Assistance Program (extended access to family members)
Employee discount shopping platform
Digital learning platform
Complimentary fruit and other ‘in-office’ snacks & and refreshments
Volunteering programme
Social events
Pension Scheme – employer 6% with minimum employee contribution 3%
Discretionary bonus scheme based on company and personal performance
Holiday trading scheme (buy or sell up to 5 days)
Medical & international travel cover (leisure and action sports)
Monthly gym allowance
Employee referral bonus scheme
Season ticket loan
Cycle to Work scheme
Diversity:
Edenred UK and PPS are proud to be an equal opportunity employer. They will not discriminate against any applicant or employee based on age,
race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
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▶️ Support Engineer
🖊️ hackajob
📍 London