Service Catalogue Senior Consultant

Service Catalogue Senior Consultant

Service Catalogue Senior Consultant

Full Time

Permanent

Hybrid London or Portsmouth, Hants (2-3 days per week in office)

£65-80K basic + £7k bonus + benefits

Are you an experienced Service Catalogue Senior Consultant looking for a new challenge?

Do you have a strong background in IT Service Catalogue within service management frameworks and whole life IT service delivery, alongside strong experience in building out and publishing a Service Catalogue in ServiceNow and Jira, Confluence or SharePoint experience in an ITIL environment?

Here at ARM we are recruiting for a full time permanent Service Catalogue Senior Consultant for a global IT services and consultancy client of ours.

Our client:







They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Overview:

- Ability to multi-task across various functions and contexts.
- Ability to interact with individuals at all levels and our end customers staff and to influence without authority.
- Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
- Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
- Be able to maintain focus on the whole life of service delivery,





from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service.
- Understanding of client expectations and ensure that the delivery of service content and style matches them.
- Strong experience in building out and publishing a Service Catalogue in ServiceNow.
- Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured.
- Strong experience in defining Demand and Service Fulfilment Processes.

Additional Responsibilities:

- Accountable in providing a single source of consistent information on all services and service offerings, and to ensure that this catalogue is available to the relevant audience.






- Responsible for the creation of a Service Catalogue Plan and ensuring that the plan is maintained and updated in accordance with the project.
- Responsible for the design of the Service Catalogue that will be made widely available to users through ServiceNow.
- Responsible for the definition of services, costs, SLA's and data.
- During the design phase, you will be responsible for performing due diligence and gap analysis on legacy information. You will then go on to create and develop the templates and workflows required for the Service Catalogue, performing value stream analysis for optimisation.
- Responsible for establishing the Service Catalogue through management of implementation from development through test and onto operations.





Management of training plans and training material required to support the Service Catalogue.
- Ensure all procedures and documentation are updated and maintained during the design and establish phases of the Service Catalogue, and then endure during the operation of the Service Catalogue.
- Management of the Service Catalogue ensuring that Service Descriptions, request pro forma and digitalised workflows are kept up to date.
- Work closely and collaboratively with all other Service Delivery personnel in order for the overall success of project delivery to our customer.

Some of the benefits include:

- Healthcare and dental insurance
- Company pension is matched up to 5%
- Annual bonus £7k pa
- 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days






- Life assurance - 4 x annual salary
- Cycle to work scheme
- Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena,





including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

▶️ Service Catalogue Senior Consultant
🖊️ Advanced Resource Managers
📍 City of London